May Cañete

Dedicated and detail-oriented professional seeking to contribute my skills, experience, and strong work ethic to a company that values growth, teamwork, and excellence.

Escalation Specialist at UCIT PHILIPPINES (2024-08 – Present)

• Handle and escalate critical incidents and suspicious activities to appropriate teams
• Monitor live surveillance video feeds and maintain detailed documentation
• Ensure compliance with company protocols and escalation procedures
• Communicate effectively with internal teams during high-priority situations

Detection Specialist at UCIT PHILIPPINES (2022-07 – 2024-08)

• Monitor and observe live video surveillance feeds
• Identify risks and threats across different verticals
• Escalate suspicious activities to appropriate prompts promptly
• Threat Assessment & Risk Identification
• Incident Escalation Management

CCTV Operator at THE STRATOSPHERE HOTEL (JSLSS) (2019-08 – 2019-12)

• Monitored building operational equipment and facilities
• Recorded all significant incidents and events
• Prepared weekly status and incident reports

Operation Assistant & Cashier at SCMC SM San Lazaro (2013-04 – 2018-12)

• Provided excellent customer service and maintained client relationships
• Managed transactions using cash registers
• Collected payments and issued receipts accurately

Diploma in Office Management – One Cainta College (2020-09 – 2021-06)

Course in CCTV Operator Course – Valiant Training School (2019 – 2019)

Course in English Proficiency Course – CEVAS Philippines (2019 – 2019)

High School Graduate – San Rafael National High School (2008 – 2008)