May Cañete
Escalation Specialist
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About
Dedicated and detail-oriented professional seeking to contribute my skills, experience, and strong work ethic to a company that values growth, teamwork, and excellence.
Experience
Escalation Specialist at UCIT PHILIPPINES (2024-08 – Present)
- Handle and escalate critical incidents and suspicious activities to appropriate teams
- Monitor live surveillance video feeds and maintain detailed documentation
- Ensure compliance with company protocols and escalation procedures
- Communicate effectively with internal teams during high-priority situations
Detection Specialist at UCIT PHILIPPINES (2022-07 – 2024-08)
- Monitor and observe live video surveillance feeds
- Identify risks and threats across different verticals
- Escalate suspicious activities to appropriate prompts promptly
- Threat Assessment & Risk Identification
- Incident Escalation Management
CCTV Operator at THE STRATOSPHERE HOTEL (JSLSS) (2019-08 – 2019-12)
- Monitored building operational equipment and facilities
- Recorded all significant incidents and events
- Prepared weekly status and incident reports
Operation Assistant & Cashier at SCMC SM San Lazaro (2013-04 – 2018-12)
- Provided excellent customer service and maintained client relationships
- Managed transactions using cash registers
- Collected payments and issued receipts accurately
Education
Diploma in Office Management – One Cainta College (2020-09 – 2021-06)
Course in CCTV Operator Course – Valiant Training School (2019 – 2019)
Course in English Proficiency Course – CEVAS Philippines (2019 – 2019)
High School Graduate – San Rafael National High School (2008 – 2008)
