Mclarish Uriarte

Highly organized and results-driven Mall Administration and Operations Professional with extensive experience in facility management, housekeeping supervision, tenant coordination, and budget administration. Skilled in procurement processes, third-party manpower management, and SAP system operations. Adept at leading cross-functional teams, ensuring compliance with mall standards, and maintaining operational excellence that enhances tenant satisfaction and customer experience.

Mall Admin Supervisor - Robinsons Land Corporation - Lipa

(2024-01)

Highly organized and results-driven professional managing mall administration and operations.

• Manage daily housekeeping operations to ensure the cleanliness, orderliness, and safety of all mall facilities.
• Conduct regular facility inspections to verify compliance with housekeeping, safety, and operational standards.
• Identify maintenance requirements, supervise repair works, and recommend replacement of defective equipment and fixtures.
• Coordinate with various departments to address maintenance, repair, and facility-related concerns.
• Monitor housekeeping personnel performance to ensure consistent delivery of quality services.
• Oversee the availability, inventory, and proper utilization of housekeeping tools, equipment, and materials.
• Serve as the designated Safety Officer and ensure compliance with applicable occupational safety and health laws, regulations, and company policies.
• Conduct regular workplace safety inspections and hazard assessments to identify and mitigate potential risks.
• Implement and monitor safety programs, emergency preparedness plans, and accident prevention initiatives.
• Conduct House Rules Orientation for tenants and Safety Orientation for tenant employees and contractors.
• Monitor contractors' and tenants' compliance with mall safety policies, permit requirements, and safe work practices.
• Investigate accidents, incidents, and near-miss events, recommend corrective actions, and prepare required reports.
• Coordinate emergency response activities, fire drills, and safety awareness programs with relevant departments and government agencies.
• Ensure the availability, inspection, and proper use of safety equipment and emergency facilities.
• Manage procurement activities, including the ordering, receiving, and releasing of mall purchases.
• Create Purchase Requisitions (PR) and Service Orders (SO) through SAP for operational requirements.
• Monitor inventory levels and ensure proper utilization of operational supplies and assets.
• Process Miscellaneous Billing Advice (MBA), prepare administrative and operational reports, and monitor contracts and licenses.
• Handle Third-Party Manpower (TPM) billings and process payments through eRFP (Electronic Request for Payment).
• Monitor and control TPM budgets, including manpower costs and operational supplies.
• Assist in preparing the annual operating budget through cost analyses and financial projections.
• Draft memorandums related to budget approvals, penalties, administrative concerns, and official correspondence with internal and external stakeholders.
• Evaluate third-party manpower performance and ensure compliance with service level agreements (SLAs).
• Manage contractor deployment, scheduling, work assignments, and performance monitoring.
• Coordinate with service providers to ensure operational efficiency and compliance with company standards.
• Serve as the Business Process Expert (BPE) for SAP S/4HANA.
• Provide SAP training to end users and act as the system focal person for the Administration Department.
• Support process improvements and ensure compliance with SAP operational procedures.
• Address tenants' operational concerns while ensuring compliance with mall policies and procedures.
• Coordinate with tenants regarding operational requirements, maintenance concerns, and safety compliance.
• Foster positive working relationships with tenants to support efficient mall operations.
• Oversee mall event setups, logistics, and operational support.
• Ensure events comply with safety standards, mall policies, and operational requirements.
• Coordinate with internal departments and contractors to deliver safe and seamless events.
• Oversee, implement, and evaluate mall landscape operations to maintain aesthetic appeal and environmental quality.
• Prepare and present Monthly Mall Landscape Operations Updates to management.

Part-Time Remote Purchaser - Virtual Expert Call Center Management and Services - Remote

(2023-04 - 2023-05)

• Handled high-value financial accounts for purchasing live events while ensuring strict compliance, due process, and data security.
• Processed transactions involving significant amounts with accuracy, timeliness, and confidentiality.
• Coordinated with internal teams to ensure efficient procurement and secure payment handling.

Store Consignors Office Assistant - Supervalue, Inc. (SM Supermarket Aura Premier) - Aura Premier

(2013-07 - 2021-12)

• Conducted screening and interviews of consignors, tenants, and third-party personnel.
• Verified documentary requirements and maintained updated records in the applicant maintenance system.
• Facilitated orientation and briefing of newly accepted personnel, samplers, and relievers.
• Prepared and processed IDs and timekeeping records; maintained 201 files and other employee documents.
• Monitored staff compliance with grooming and uniform standards.
• Coordinated with the National Head Office regarding operational updates and store concerns.
• Handled issues raised by the selling department and store management regarding consignor performance.
• Monitored work decorum violations, assisted in investigations, and coordinated with agencies and partner companies.
• Prepared and submitted regular operational and compliance reports.

Bachelor of Science - Business Administration, Major in Human Resource Development Management - Polytechnic University of the Philippines – Taguig Campus (2009 - 2013)

Secondary - Gen. Ricardo G. Papa Sr. Memorial High School (2005 - 2009)

Primary - Eusebio C. Santos Elementary School (1999 - 2005)