Samara Dimaculangan

Results-driven Operations and Administrative Professional with over four years of experience supporting executives, business operations, and cross-functional teams within U.S.-based organizations. Experienced in executive administration, workforce administration, attendance and timekeeping audits, operational reporting, CRM administration, business systems support, and process improvement. Proven ability to manage confidential information, maintain data integrity, prepare executive reports and dashboards, investigate discrepancies, and coordinate with Payroll, Finance, Recruiting, Credentialing, Operations, school districts, and client stakeholders.

Highly organized with exceptional attention to detail and advanced proficiency in Salesforce CRM, TargetRecruit ATS, Microsoft Excel, Microsoft 365, and Google Workspace.

Business System Support Specialist - Epic Special Education Staffing

(2025-07)

• Administer Salesforce and TargetRecruit, ensuring the accuracy, integrity, and maintenance of CRM and operational data across multiple business functions.
• Create, maintain, and optimize operational reports, dashboards, attendance reports, recruiter activity reports, and executive reports to support leadership decision-making.
• Perform data validation, record audits, and quality assurance by reviewing report logic, identifying discrepancies, and ensuring accurate workforce and operational data.
• Coordinate operational requests and administrative initiatives across Recruiting, Payroll, Credentialing, Finance, Business Systems, Relationship Managers, and executive leadership.
• Conduct research on school districts and educational organizations to identify key decision-makers, validate contact information through ZoomInfo, and maintain accurate CRM records supporting business development initiatives.
• Develop, maintain, and update Standard Operating Procedures (SOPs), workflow documentation, knowledge base articles, and operational process guides to improve efficiency and consistency.
• Analyze business processes and recommend workflow improvements that reduce manual effort and improve reporting accuracy.
• Manage CRM user access requests, troubleshoot system issues, and collaborate with technical teams to resolve operational and data-related concerns.
• Conduct routine system audits to identify duplicate, incomplete, or inaccurate records and ensure compliance with internal data standards.
• Support executive reporting by compiling, validating, and presenting operational data used for business planning, workforce analysis, and performance monitoring.
• Coordinate cross-functional projects by tracking deliverables, communicating project updates, and supporting successful execution of operational initiatives.
• Utilize AI productivity tools, including ChatGPT and Google Gemini, to streamline documentation, process mapping, report preparation, and administrative communications while validating all outputs for accuracy and compliance.

Relationship Manager Administrative Coordinator - Epic Special Education Staffing

(2022-09 - 2025-06)

• Provided daily administrative support to Relationship Managers overseeing workforce operations across multiple U.S. school districts.
• Audited employee timecards to verify accurate clock-in/clock-out records, missed punches, meal break compliance, overbreaks, attendance, and hours worked, ensuring payroll accuracy and compliance with district requirements.
• Prepared and distributed daily, weekly, and monthly attendance reports, providing leadership with accurate workforce data, attendance trends, and timekeeping exceptions.
• Monitored employee attendance patterns, recurring absences, missed punches, late arrivals, early departures, and other timekeeping exceptions requiring follow-up.
• Served as the primary administrative liaison between school administrators, district representatives, Relationship Managers, Payroll, Credentialing, Recruiting, and Operations to resolve attendance, scheduling, timekeeping, and payroll-related issues.
• Investigated and resolved employee timekeeping discrepancies by verifying schedules, time entries, attendance records, and payroll information across assigned school districts.
• Reviewed employee work hours to identify incomplete, duplicate, inaccurate, or missing time entries and coordinated timely resolution with internal stakeholders.
• Maintained accurate employee and contractor records by updating placement information, employment status, district assignments, start dates, and operational documentation in Salesforce and TargetRecruit.
• Generated workforce reports, attendance reports, operational dashboards, and performance trackers using Salesforce, TargetRecruit, Microsoft Excel, and Google Sheets.
• Performed routine data validation, record audits, and quality assurance to maintain the integrity and accuracy of employee and operational records.
• Collaborated with Payroll, Credentialing, Recruiting, Finance, Operations, and school district personnel to resolve workforce issues and improve administrative processes.
• Managed confidential employee information while ensuring compliance with company policies and documentation standards.
• Supported multiple operational priorities while consistently meeting reporting deadlines in a fast-paced remote environment.

Communications & Operations Coordinator (Freelance) - Let's Play Soccer

(2025-12 - 2026-06)

• Managed high-volume customer communications while providing administrative support for player registration, scheduling, roster management, and league operations.
• Maintained accurate customer records, registration information, and team assignments within CRM systems.
• Verified registration data, resolved discrepancies, and ensured the accuracy of player records and team placements.
• Coordinated with coaches, facility staff, marketing, and operations teams regarding schedules, roster updates, and registration requirements.
• Monitored registration progress, maintained CRM records, and generated administrative reports supporting daily operations.
• Assisted families with payment inquiries, registration issues, account updates, and program information while delivering exceptional customer service.

Senior Client Service Associate - Vanguard Screening Solutions

(2021-01 - 2023-08)

• Managed end-to-end background screening cases for local and international clients while maintaining strict confidentiality of sensitive candidate and client information.
• Conducted employment, education, professional reference, criminal, identity, and credential verification using authorized sources in accordance with client requirements and company procedures.
• Reviewed applicant records, supporting documentation, and verification reports for completeness, accuracy, and compliance prior to client submission.
• Investigated discrepancies involving employment history, educational credentials, and personal information by coordinating with applicants, employers, educational institutions, government agencies, and authorized third-party sources.
• Maintained detailed and accurate documentation throughout the background screening process, ensuring compliance with company standards and data integrity requirements.
• Communicated professionally with clients, applicants, employers, schools, and verification sources to obtain required information and resolve outstanding requirements.
• Managed a high volume of background screening cases while consistently meeting service level agreements (SLAs), quality standards, and client turnaround times.
• Handled confidential and personally identifiable information (PII) in compliance with company policies, information security standards, and data privacy regulations.
• Performed quality assurance reviews to identify incomplete, inaccurate, or inconsistent information prior to report completion.
• Collaborated with internal teams to resolve complex verification issues, ensuring accurate and reliable screening reports for client hiring decisions.
• Delivered exceptional client service by providing timely updates, responding to inquiries, and maintaining professional communication throughout the screening process.

Bachelor of Science in Business Administration - Human Resource Development and Management