Service Manager BYD
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BYD Pampanga, Philippines
Jose Abad Santos Avenue, Magliman, City of San Fernando, Pampanga, Philippines
⚫ To ensure the full implementation of the Customer Services strategy across the Electric Vehicle business .
⚫ Promote effective communication throughout all levels of the Customer Services function Especially for EV.
⚫ To ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to internal and external customers.
⚫ Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.
⚫ Handling customer complaints and inquiries.
⚫ Monitor service reception and workshop by monitoring unit received per day.
⚫ To ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timescales.
E D U C AT I O N
1997 – 2002 University of the Assumption Pampanga, Philippines
B.S. Industrial Engineering
1993 – 1997 Pampanga High School Pampanga, Philippines
1987 – 1993 San Fernando Elementary School Pampanga, Philippines
