Merry Ann Galvez

Adaptable professional with 3+ years in customer service and current experience as a Virtual Assistant. Skilled in email/calendar management, client communication, and customer support across phone, chat, and email. Tech-savvy, detail-oriented, and committed to delivering efficient and reliable support.

Virtual Assistant - Freelance - Remote

(2025-03)

• Manage emails, schedules, and client communications.
• Handle data entry, research, and report preparation.
• Support business operations using Google Workspace, MS Office, and project tools.

Customer Service Associate - Baile Management Inc.

(2024-01 - 2025-12)

• Provided chat-based support and processed back-office tasks.
• Resolved inquiries and documented customer cases with accuracy.

Customer Service Representative - Your Virtual World / Optum Global

(2021-01 - 2023-12)

• Handled phone, chat, and email support for multiple accounts.
• Achieved a 95% resolution rate while maintaining high customer satisfaction.

Reading Teacher - The Reading Station

(2023-01 - 2024-12)

• Taught reading comprehension and language development.
• Conducted one-on-one and group lessons, tracking student progress.

Bachelor of Arts - Journalism - CAVITE STATE UNIVERSITY (2018-01 - 2023-12)

Contact Center Services - DASMARIÑAS INTEGRATED HIGH SCHOOL (2018-12)