Mgb
Experienced Admin and Operations Manager
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About
Experienced Admin and Operations Manager with over 15 years of progressive leadership in administration, operations, client services, and team management. Proven ability to streamline processes, manage cross-functional teams, mitigate operational risks, and ensure compliance with company policies. Strong background in office administration, operations planning, and service delivery.
Experience
Admin and Operations Manager - CIM Technologies, Inc.
(2019-07 - 2026-03)
- Lead overall administrative and operational functions to ensure efficiency and compliance
- Manage office facilities, supplies, equipment, and vendor coordination
- Develop and implement operational policies, procedures, and controls
- Monitor daily operations and recommend process improvements
- Identify and mitigate operational risks; implement contingency plans
- Ensure workplace safety standards and regulatory compliance
Client Services Manager - TravelPeople (Magsaysay Shipping)
(2017-01 - 2019-01)
- Developed client service policies and procedures to improve customer satisfaction
- Supervised service teams to ensure adherence to performance and service standards
- Managed client escalations, complaints, and service recovery
- Prepared budgets and monitored costs to meet operational targets
- Coordinated with Sales and Marketing to align service objectives
Account / Sales Manager - TravelPeople (Magsaysay Shipping)
(2016-07 - 2016-12)
- Achieved sales growth through strategic planning and account management
- Expanded customer base and strengthened long-term client relationships
- Prepared sales forecasts, revenue, and performance reports
Workplace Recovery Specialist (Account Manager) - Regus Service Centre HQ
(2015-04 - 2016-06)
- Managed global accounts across APAC, EMEA, and US regions
- Handled billing, collections, renewals, and client reporting
- Coordinated workplace recovery testing and emergency declarations
- Supported internal sales teams as technical product expert
Team Lead – Corporate Account Sales Support - Regus Service Centre HQ
(2014-05 - 2015-01)
- Led and coached a team of sales support coordinators for key accounts
- Ensured proposals, agreements, and renewals met SLA standards
- Conducted performance reviews and implemented process improvements
Global Price & Inventory Analyst / Administrator - Regus Service Centre HQ
(2012-01 - 2014-12)
Managed global pricing and inventory data; supported revenue optimization
Technical Support Representative - 24/7 Customer Service & Teletech
(2007-01 - 2012-12)
Delivered high-quality technical support for US-based clients
Customer Service & Banking Roles - Bank of the Philippine Islands
(1995-01 - 2007-12)
Education
Bachelor of Science - Business Administration - University of Santo Tomas
