Mgb

Experienced Admin and Operations Manager with over 15 years of progressive leadership in administration, operations, client services, and team management. Proven ability to streamline processes, manage cross-functional teams, mitigate operational risks, and ensure compliance with company policies. Strong background in office administration, operations planning, and service delivery.

Admin and Operations Manager - CIM Technologies, Inc.

(2019-07 - 2026-03)

• Lead overall administrative and operational functions to ensure efficiency and compliance
• Manage office facilities, supplies, equipment, and vendor coordination
• Develop and implement operational policies, procedures, and controls
• Monitor daily operations and recommend process improvements
• Identify and mitigate operational risks; implement contingency plans
• Ensure workplace safety standards and regulatory compliance

Client Services Manager - TravelPeople (Magsaysay Shipping)

(2017-01 - 2019-01)

• Developed client service policies and procedures to improve customer satisfaction
• Supervised service teams to ensure adherence to performance and service standards
• Managed client escalations, complaints, and service recovery
• Prepared budgets and monitored costs to meet operational targets
• Coordinated with Sales and Marketing to align service objectives

Account / Sales Manager - TravelPeople (Magsaysay Shipping)

(2016-07 - 2016-12)

• Achieved sales growth through strategic planning and account management
• Expanded customer base and strengthened long-term client relationships
• Prepared sales forecasts, revenue, and performance reports

Workplace Recovery Specialist (Account Manager) - Regus Service Centre HQ

(2015-04 - 2016-06)

• Managed global accounts across APAC, EMEA, and US regions
• Handled billing, collections, renewals, and client reporting
• Coordinated workplace recovery testing and emergency declarations
• Supported internal sales teams as technical product expert

Team Lead – Corporate Account Sales Support - Regus Service Centre HQ

(2014-05 - 2015-01)

• Led and coached a team of sales support coordinators for key accounts
• Ensured proposals, agreements, and renewals met SLA standards
• Conducted performance reviews and implemented process improvements

Global Price & Inventory Analyst / Administrator - Regus Service Centre HQ

(2012-01 - 2014-12)

Managed global pricing and inventory data; supported revenue optimization

Technical Support Representative - 24/7 Customer Service & Teletech

(2007-01 - 2012-12)

Delivered high-quality technical support for US-based clients

Customer Service & Banking Roles - Bank of the Philippine Islands

(1995-01 - 2007-12)

Bachelor of Science - Business Administration - University of Santo Tomas