Mhelind Rhousse Picpic

I am a motivated customer service professional with 1.3 years of experience helping customers across financial and retail accounts in the U.S. and Canada handling chat, and phone support. I enjoy solving problems, building positive customer relationships, creating a great experience with every interaction, and consistently delivering efficient, high-quality service that earned me recognition at work. I am eager to continue growing my career, learn new skills, and bring a positive, reliable attitude to every opportunity.

Customer Service Associate (CSA) at Amazon Operations Services — Philippines (2022-10 – 2023-07)

• Customer Service Associate (CSA) supported Message Us for North America Market.
• Handled both calls and chat support for Retail department, and pure calls for the Account Change.
• Participated in Career Talks for Operations, Quality, Training, and Recruitment Consultation hour.
• Received certification as one of the Outstanding Performer for the Whole Cluster.

Operations Customer Expert I at Teleperformance — Philippines (2025-12 – 2026-07)

• Operations Customer Expert I for a Financial Account.
• Assisted the clients on their tax preparation during the season, and received a satisfactory rate not lower than 90% for assisting them.
• Handled a blended account: Phones, and Chat.
• Qualified as one of the support for newly hired agents into the account. Helped them in terms of answering client inquiries, gave them tips, and how to master navigation on the tools we were using.

Bachelor in Engineering Technology in Major in Computer Engineering Technology – Technological University of the Philippines - MANILA (2020 – 2022)

High School Diploma in Information and Communication Technology Strand – Paranaque National High-School — MAIN (2018 – 2020)