Michael Anthony Anoy

IT support professional with over 5 years of experience in technical troubleshooting and system maintenance. Skilled in providing support, diagnosing and resolving hardware/software issues, and ensuring smooth IT operations. Strong technical foundation with proven ability to handle complex issues and maintain reliable system performance.

Tech Support at Tier 1 (2022-10 – Present)

• Provide first-line technical support for hardware, software, VoIP, and network-related issues.
• Manage tickets through systems like HubSpot, ensuring timely resolution.
• Support onboarding and offboarding processes, including account setup via LDAP and email platforms.
• Deliver remote troubleshooting assistance for VDI, audio, and hardware concerns.

Tech Support at Etech Support (2022-09 – 2022-10)

• Assisted the operators with hardware and software issues
• Maintained and updated operator accounts.
• Support onboarding and offboarding processes

Data Entry Operator (2020-11 – 2022-09)

• Entered, updated, and verified large volumes of data with high accuracy.
• Maintained confidentiality and ensured data integrity across multiple systems.
• Organizing and preparing reports as needed.

Computer Technician (2018-06 – 2020-06)

• Diagnosed and repaired hardware and software issues for desktops and laptops.
• Installed operating systems, configured applications, and performed preventive maintenance.
• Provided technical support to end-users, ensuring reliable system performance

Software Engineering in Software Engineering – Zamboanga City Universal College