Michaela Gumtang

To obtain practical knowledge and develop professional competencies through hands-on experience in various operational areas within the tourism and hospitality industry, and to cultivate valuable skills that will contribute to both organizational success and long-term career growth.

RESERVATION STAFF at One Selah Hotels (2023-10 – Present)

• Acquired hands-on experience in reservation systems, and accommodation facilitation.
• Developed effective communication skills, including the ability to handle client inquiries and telephone correspondence with professionalism.
• Trained in the systematic management and maintenance of client records and confidential information.
• Gained experience in evaluating accommodation availability based on client travel requirements, while consistently upholding high standards of hospitality and guest relations.

TICKETING & RESERVATION STAFF at Nippon Travel & Tours (2023-03 – 2023-06)

On-the-job-trainee

• Trained in making hotel reservations, ticketing, and travel insurance.
• Trained in proper communication and answering telephone inquiries.
• Trained on how to keep the client's information and records up-to-date.
• Trained in checking the availability of accommodation on the customer's desired travel dates and being hospitable to every guest that goes to the travel agency.

KITCHEN STAFF at Barrio Fiesta (2018 – 2019)

On-the-job-trainee

• Perform proper restaurant duties assigned and Handling in proper communication.
• Trained in kitchen staff in active listening, time management, prioritization and food & safety of the customers.
• Trained in inventory system that are giving a hands-on experience in proper inventory and discipline in every work.

Bachelor of Science in Tourism Management – Tanauan Institute Inc. (2019 – 2023)

Senior High School in Tourism Services – Tanauan Institute Inc. (2017 – 2019)

High School – San Pedro National High School (2013 – 2017)

Elementary – Bagong Tanyag Elementary School Annex-B (2007 – 2013)