Shaina Lee Jamila

Detail-oriented and organized professional with experience in medical billing, specializing in payment posting for 2 years, and internship experience as a Reservation Staff in the travel and tourism industry. Skilled in processing and reconciling payments, reviewing EOBs and insurance information, maintaining accurate records, handling confidential information, and coordinating with clients and internal teams. Experienced in working with time-sensitive and detailed-oriented tasks while maintaining accuracy and efficiency.

Medical Biller | Payment Posting Specialist - IHDLAB - California, USA

(2024-08)

• Specialize in insurance payment posting and accurately apply payments to patient accounts and invoices.
• Review and interpret EOBs (Explanation of Benefits), ERAs, insurance payments, denial codes, and adjustment information.
• Process insurance and patient payments while ensuring accurate allocation to the appropriate accounts.
• Process and document contractual adjustments, patient responsibility, denials, recoupments, and account adjustments based on payer information and company guidelines.
• Reconcile payments against EOBs, ERAs, checks, and payment reports to identify discrepancies.
• Research and resolve unapplied, unidentified, and floating payments to ensure proper account allocation.
• Maintain accurate payment records, account notes, and supporting documentation.
• Coordinate with internal teams regarding payment discrepancies, outstanding balances, and account issues.
• Handle confidential patient and financial information with professionalism and attention to detail.
• Manage high-volume transactions while maintaining established accuracy, productivity, and turnaround-time standards.

Reservation Staff | Intern - Yana Biyahe Na Travel and Tour - Obrero, Davao City

(2023-01 - 2023-03)

• Assisted customers with travel reservations, bookings, tour packages, and travel-related inquiries.
• Processed and maintained accurate reservation and customer records.
• Assisted with booking arrangements and coordinated reservation details.
• Responded to customer inquiries through various communication channels.
• Maintained organized documentation and updated customer information.
• Assisted in resolving reservation concerns and provided appropriate customer support.
• Coordinated with team members to ensure accurate and timely processing of reservations.
• Managed multiple customer requests while maintaining professionalism and attention to detail.

Bachelor of Science - Tourism Management - Samal Island City College (2019 - 2023)