Michelle Basman

To accomplish and fulfill my desires to be happy in an environment where I can offer my experiences. To learn more as I grow in a company or with an employer who is willing to give me a chance to improve and use many other skills that I have and am willing to learn, if given the opportunity.

Travel Agent at Java Airlines & Ticketing Office (2013)

• Meeting and conserving with clients on their travel needs and helping them with information on preferred holiday destinations.
• Planning and selling holiday package to customers and improving revenue.
• Assisting Travel Manager in improving monthly sales.
• Making reservations for travel such as hotel and car rentals.
• Providing information on customers on paperwork needed, weather conditions and things to carry.
• Providing effective and safe travel planning.
• Offered special discount to frequent customers traveling during off seasons.

Customer Service representative at FLATWORLD SOLUTIONS (2013 – 2014)

• Making an important contribution to customer satisfaction by providing a prompt, efficient and courteous to callers.
• Dealing with customers complaint, inquiries and deals effectively with people who may be worried, frustrated or angry.

Local Virtual Support at MUSCULAR MOVING MEN

Provided remote administrative and customer support to ensure smooth daily operations for a moving company. Responsibilities included:

• Responded promptly to customer inquiries via phone, email, and chat.
• Scheduled and confirmed moving appointments and coordinated with dispatch teams.
• Managed customer records, invoices, and service documentation.
• Assisted with preparing moving estimates and maintaining accurate booking information.
• Monitored job schedules and communicated updates to customers and movers.
• Resolved customer concerns professionally, ensuring high levels of client satisfaction.
• Performed data entry, file management, and other administrative tasks.
• Supported team members with day-to-day virtual office operations while maintaining confidentiality and accuracy.

BACHELOR OF TOURISM in Tourism – JOJI ILIGAN CAREER BUSINESS AND TOURISM INTERNATIONAL SCHOOL (2009-06 – 2013-04)

Secondary Education – THE NOTRE DAME OF PIKIT INC. (2005-06 – 2009-03)

Elementary Education – PIKIT CENTRAL ELEMENTARY SCHOOL (1999-06 – 2009-03)