Paul James Magno

I help U.S.-based dispatch and logistics teams run smoother, faster, and more efficiently—without missed trips, delayed loads, or communication gaps.

With hands-on experience in dispatch scheduling, logistics coordination, and customer service, I specialize in managing high-volume operations where timing, accuracy, and clear communication are critical.

I’ve supported teams in

✔ NEMT (Non-Emergency Medical Transport) dispatch

✔ Trucking & freight coordination

✔ Appointment scheduling & route planning

✔ Real-time driver communication & issue resolution

✔ Customer support (calls, email, chat)

✔ Administrative operations & data management

I’m highly organized, detail-driven, and proactive—meaning I don’t just follow instructions, I anticipate problems and solve them before they impact operations.

💡 What I bring to your team:

Reduced missed or late trips through efficient scheduling

Clear and professional communication with drivers & clients

Fast response time and real-time coordination

Strong ability to multitask under pressure

🛠 Tools & Systems:

Dispatch systems (including LineLeader & similar platforms)

Google Workspace (Docs, Sheets, Calendar)

CRM tools

Communication tools (Slack, Zoom, VoIP systems)

🕒 Availability:

Open to full-time or long-term roles

Flexible with U.S. time zones (EST, CST, PST)

If you need a dispatcher or logistics coordinator who can keep your operations running smoothly and your clients satisfied—I’m ready to help.

Dispatch | Scheduler | NEMT at Freedom Shuttle Inc. (2024-08 – 2026-02)

• Dispatch & Scheduling Operations: Coordinated daily NEMT trips, optimized routes, and managed driver assignments to ensure efficient coverage
• Real-Time Problem Solving: Handled last-minute changes, delays, and urgent trip requests while maintaining on-time performance
• Communication & Customer Support: Served as the main point of contact for drivers, facilities, and clients to ensure smooth operations
• Process & Compliance Management: Maintained accurate records, enforced dispatch protocols, and improved workflow efficiency

Dispatch | Estimator | CustomerService at BUDGET MOVERS LLC (2022-03 – 2024-08)

Logistics & Executive Moving Services

• Oversaw daily dispatch operations for premium moving and logistics services with direct U.S. client contact.
• Utilized SmartMoving & Service Titan to schedule, route, and manage high-value client requests.
• Created detailed estimates and ensured accurate documentation of schedules, vehicles, and client requirements.
• Acted as the first point of contact for escalations, maintaining professionalism and discretion.

Dispatch | NEMT at Caring Hands Transport (2021-07 – 2022-02)

• Dispatch & Scheduling: Coordinated daily NEMT trips, driver assignments, and route optimization
• Real-Time Operations: Managed delays, cancellations, and urgent trip requests
• Communication & Support: Coordinated with drivers, facilities, and patients for smooth service
• Compliance & Tracking: Verified trip details, monitored trips, and maintained accurate dispatch records

Food & Flower Dispatch (High-Value Deliveries) at READY-SET.CO, LLC (2019-01 – 2021-06)

• Led dispatch and customer service for time-sensitive, high-value deliveries.
• Managed operations with tools such as FTD CRM, Ecolane, HubSpot, and Zapier to automate and monitor orders.
• Coordinated with drivers in real time through RingCentral and Slack, ensuring precise client service.
• Oversaw a team of dispatchers, ensuring compliance and accuracy in fast-paced scheduling environments.

Bachelor of Science in Customs Administration