Michelle Eunice Portes

Highly experienced Administration and Operations Specialist with 20 years of diverse expertise across retail management, office administration, and e-commerce operations. Proven track record in optimizing daily business workflows, managing multi-channel digital storefronts, and maintaining data integrity to query internal databases. Experienced in human resources support, including coordinating recruitment, resume screening, and onboarding programs for retail, office, and specialized apparel manufacturing teams.

A highly trainable and seasoned professional skilled at connecting the gap between high-level backend data management and day-to-day office coordination.

Production and Asst Operations Officer at Switch Nation Marketing Ventures Inc (2019-07 – 2024-03)

• Supervised workflow and balanced lines to keep clothing production on schedule.
• Monitored sewing quality and digital records to minimize fabric waste.
• Extracted data using SQL to create fast manufacturing and inventory reports
• Led onboarding and orientation for new sub contractors for sewing and cutting on company procedures
• Assisted back end operations for Shopify digital storefronts, ensuring physical garment output and factory stock levels accurately reflected online listing.
• Managed inventory databases and POS systems to ensure accurate sales and purchasing records
• Processed inbound shipments, verified packing slips against purchase orders, and logged details accurately into the company system.
• Assisted the Operations Manager in documenting and rolling out updated standard operating procedures (SOPs), improving team consistency and efficiency.

Administrative and Operations Officer at Permaisuri Limited Corporation (2005-08 – 2019-02)

• Input, update, and maintain accurate records in company databases, inventory systems, or ERP platforms
• Organize digital filing systems, manage company emails, handle documentation and coordinate logistics import.
• Processed shipping documents and matched purchase orders with invoices to prevent billing errors.
• Processed and tracked inbound online orders from ecommerce platforms, coordinating with 3PL partners to ensure timely delivery.
• Monitored and synchronized inventory levels across physical retail and digital platforms.
• Manage daily office operations, handle correspondence, route emails, and maintain corporate calendars
• Create, update, and archive digital files, ensuring all company data is accurate, secure, and easily retrievable
• Draft letters, memos, agendas, and standard SOP's for internal and external communications.
• Monitor office supplies, track inventory levels of corporate assets, and place replenishment orders
• Provided backend administrative support for Shopify and Shopee channels, accurately logging order data, tracking processing timelines, and organizing digital receipts.
• Compiled weekly operational and financial data using Microsoft Excel to draft clear, error-free reports for executive management.
• Acted as the primary administrative assistant to the Chief Operating Officer (COO), managing high-priority schedules, preparing operational briefs, and handling confidential business data.
• Spearheaded the planning, budgeting, and execution of company-wide activities and corporate events, boosting employee engagement and team morale.
• Created and updated financial reports for the team.
• Provided assistance in the administrative and legal requirements for physical store renovation projects in major shopping malls, successfully securing all necessary building, occupancy, and operational permits.
• Acted as the point of contact between mall management, local authorities, and contractors to ensure code compliance, preventing project delays and ensuring store openings met strict corporate deadlines.

Bachelor of Science in Computer Science – Philippine Christian University (1996 – 2003)

Secondary Education – Philippine Christian University-ISHS (1992 – 1996)