Micquiel Barril

Dedicated and versatile professional with over 2.5 years of leadership and operations experience in the BPO industry, complemented by a strong background in event management and administrative support. Proven track record as a Customer Service Agent, Team Lead, and Quality Coach, demonstrating exceptional skills in process optimization, team performance management, and client satisfaction. A 2025 AB Political Science graduate from San Beda University Manila, combining sharp analytical thinking, effective communication, and organizational adaptability to drive results in fast-paced environments.

Customer Service Agent, Team Lead, Quality Coach at Alorica (2021-01 – 2023-12)

• Deliver exceptional, empathetic support across multiple channels (phone, chat, email) to resolve customer inquiries and issue escalations efficiently on first contact.
• Evaluate frontline customer interaction interactions against established quality parameters, compliance regulations, and service standards.
• Mentor, train, and develop team members through regular performance reviews, career development discussions, and constructive feedback.
• Assist clients in completing policy applications accurately, gather medical and underwriting documentation, and liaise with underwriters to expedite policy issuance.
• Foster a collaborative, inclusive, and highly motivated team culture while acting as a bridge between frontline staff and higher management.

On-the-Job Training at Office of the Vice President (Leni Robredo) (2022-01 – 2022-06)

• Draft and review official press releases, executive statements, and media advisories for the Office of the Vice President to ensure strategic and accurate messaging.
• Manage daily media inquiries, build strong relationships with press contacts, and coordinate press briefings, interviews, and public appearances.
• Monitor news coverage, public sentiment, and media trends to brief executive leadership and inform proactive communication strategies.
• Develop engaging content across digital platforms, including speechwriting, social media campaigns, and official public updates to promote key initiatives and public engagements.
• Coordinate with internal policy, protocol, and communications teams to maintain brand consistency and execute synchronized public relations campaigns aligned with national priorities.

On-the-Job Training at Office of the City Mayor (Taguig City) (2019-01 – 2022-12)

• Coordinate event logistics—including seating arrangements, dignitary greetings, and program sequences—in strict compliance with government protocols and inter-agency coordination procedures.
• Draft and distribute official agency press releases, public advisories, and policy updates to inform citizens, ensure transparency, and maintain alignment with government communication mandates.
• Serve as the primary liaison for accredited news outlets, manage press credentials during official events, organize press conferences, and pitch government programs for positive public exposure.

Bachelor of Science in AB Political-Science – San Beda University, Mendiola Manila (Main Campus) (2025)