Team Lead - VXI Global Holdings
(2025-06 - 2025-12)
Account: AT&T
- Define clear goals, create plans, and align team efforts with organizational objectives.
- Ensure smooth information flow, provide clear instructions, and act as a liaison with management.
- Delegate tasks effectively, manage workflows, and monitor progress to meet deadlines.
- Inspire the team, recognize achievements, identify training needs, and coach individuals for growth.
- Monitor team performance, provide feedback, conduct reviews, and manage issues.
- Address challenges, resolve conflicts, manage risks, and make timely decisions.
- Cultivate a positive, open, and collaborative culture where team members feel supported.
- Oversee daily activities, manage resources, and coordinate with other departments.
Team Lead - Sutherland Philippines
(2025-01 - 2025-05)
Account: Hilton
- Define clear goals, create plans, and align team efforts with organizational objectives.
- Ensure smooth information flow, provide clear instructions, and act as a liaison with management.
- Delegate tasks effectively, manage workflows, and monitor progress to meet deadlines.
- Inspire the team, recognize achievements, identify training needs, and coach individuals for growth.
- Monitor team performance, provide feedback, conduct reviews, and manage issues.
- Address challenges, resolve conflicts, manage risks, and make timely decisions.
- Cultivate a positive, open, and collaborative culture where team members feel supported.
- Oversee daily activities, manage resources, and coordinate with other departments.
Team Lead - Netzon Technology Inc
(2024-04 - 2025-01)
Account: Dyson
- Define clear goals, create plans, and align team efforts with organizational objectives.
- Ensure smooth information flow, provide clear instructions, and act as a liaison with management.
- Delegate tasks effectively, manage workflows, and monitor progress to meet deadlines.
- Inspire the team, recognize achievements, identify training needs, and coach individuals for growth.
- Monitor team performance, provide feedback, conduct reviews, and manage issues.
- Address challenges, resolve conflicts, manage risks, and make timely decisions.
- Cultivate a positive, open, and collaborative culture where team members feel supported.
- Oversee daily activities, manage resources, and coordinate with other departments.
Team Lead - Offsourcing Philippines / AWESOME OS
(2014 - 2024)
Account: Techstyle/ REVOLVE
- Define clear goals, create plans, and align team efforts with organizational objectives.
- Ensure smooth information flow, provide clear instructions, and act as a liaison with management.
- Delegate tasks effectively, manage workflows, and monitor progress to meet deadlines.
- Inspire the team, recognize achievements, identify training needs, and coach individuals for growth.
- Monitor team performance, provide feedback, conduct reviews, and manage issues.
- Address challenges, resolve conflicts, manage risks, and make timely decisions.
- Cultivate a positive, open, and collaborative culture where team members feel supported.
- Oversee daily activities, manage resources, and coordinate with other departments.
Technical Support Representative - Sutherland
Customer Service Representative - Eperformax
Customer Service Representative - PeopleSupport / AEGIS
Technical Support Representative - Etelecare
Technical Support Representative - Convergys
Technical Support Representative - Synnex Concentrix
