Reggie Mingming

I've been in the BPO industry for 15 years more than. I have handled multiple teams in my 9-year tenure as a Team Supervisor. Proven abilities and conflict resolution. Excellent communication skills. Seeking a challenging position in a company with opportunities for advancement.

Proven ability to manage people with less supervision and perform tasks efficiently. Strong problem-solving abilities and commitment to achieving goals. I am strongly focused on the ability to complete tasks accurately in a fast-paced environment with conflicting deadlines.

Dedicated and customer-focused Team Supervisor with a successful background in leading highly performing teams to meet or exceed objectives. A tactical and inspiring team builder with experience in training, team development, and delivering excellence.

Team Lead - VXI Global Holdings

(2025-06 - 2025-12)

Account: AT&T

• Define clear goals, create plans, and align team efforts with organizational objectives.
• Ensure smooth information flow, provide clear instructions, and act as a liaison with management.
• Delegate tasks effectively, manage workflows, and monitor progress to meet deadlines.
• Inspire the team, recognize achievements, identify training needs, and coach individuals for growth.
• Monitor team performance, provide feedback, conduct reviews, and manage issues.
• Address challenges, resolve conflicts, manage risks, and make timely decisions.
• Cultivate a positive, open, and collaborative culture where team members feel supported.
• Oversee daily activities, manage resources, and coordinate with other departments.

Team Lead - Sutherland Philippines

(2025-01 - 2025-05)

Account: Hilton

• Define clear goals, create plans, and align team efforts with organizational objectives.
• Ensure smooth information flow, provide clear instructions, and act as a liaison with management.
• Delegate tasks effectively, manage workflows, and monitor progress to meet deadlines.
• Inspire the team, recognize achievements, identify training needs, and coach individuals for growth.
• Monitor team performance, provide feedback, conduct reviews, and manage issues.
• Address challenges, resolve conflicts, manage risks, and make timely decisions.
• Cultivate a positive, open, and collaborative culture where team members feel supported.
• Oversee daily activities, manage resources, and coordinate with other departments.

Team Lead - Netzon Technology Inc

(2024-04 - 2025-01)

Account: Dyson

• Define clear goals, create plans, and align team efforts with organizational objectives.
• Ensure smooth information flow, provide clear instructions, and act as a liaison with management.
• Delegate tasks effectively, manage workflows, and monitor progress to meet deadlines.
• Inspire the team, recognize achievements, identify training needs, and coach individuals for growth.
• Monitor team performance, provide feedback, conduct reviews, and manage issues.
• Address challenges, resolve conflicts, manage risks, and make timely decisions.
• Cultivate a positive, open, and collaborative culture where team members feel supported.
• Oversee daily activities, manage resources, and coordinate with other departments.

Team Lead - Offsourcing Philippines / AWESOME OS

(2014 - 2024)

Account: Techstyle/ REVOLVE

• Define clear goals, create plans, and align team efforts with organizational objectives.
• Ensure smooth information flow, provide clear instructions, and act as a liaison with management.
• Delegate tasks effectively, manage workflows, and monitor progress to meet deadlines.
• Inspire the team, recognize achievements, identify training needs, and coach individuals for growth.
• Monitor team performance, provide feedback, conduct reviews, and manage issues.
• Address challenges, resolve conflicts, manage risks, and make timely decisions.
• Cultivate a positive, open, and collaborative culture where team members feel supported.
• Oversee daily activities, manage resources, and coordinate with other departments.

Technical Support Representative - Sutherland

Customer Service Representative - Eperformax

Customer Service Representative - PeopleSupport / AEGIS

Technical Support Representative - Etelecare

Technical Support Representative - Convergys

Technical Support Representative - Synnex Concentrix

Jose L. Porras Elementary School

Holy Cross of Agdao

University of Southeastern Philippines