Mira Blacer
Fraud and Chargeback Specialist- E-commerce Customer Service Representative
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About
Experienced Customer Service and Fraud Support professional with a strong background in fraud analysis, chargeback and dispute management, customer service, and remote virtual assistance. Detail-oriented, adaptable, and experienced in handling multiple client processes while maintaining accuracy, compliance, and customer satisfaction.
Experience
VA – Fraud & Chargeback Specialist / Customer Service - ARMRA
(2025-09 - 2026-08)
- Provided virtual assistance, fraud support, chargeback/dispute management, and customer service for ARMRA.
- Reviewed customer and order information, identified potential fraudulent activity, and supported processes designed to reduce fraud and chargebacks.
- Handled customer inquiries and support tickets while maintaining accuracy, professionalism, and timely resolution.
- Worked across multiple systems and workflows to investigate orders, payments, customer concerns, and fulfillment status.
- Used Gorgias, Shopify, Wyllo, ShipFusion, GURU, ClaueAI, Dash, Google Workspace, and Slack for customer support, order review, research, communication, and daily operations.
Fraud Analyst and Dispute Management - Majorel / Teleperformance
(2021-10 - 2025-02)
- Manual order review and processing for a Sports and Apparel brand in the UK.
- Reviewed transactions carefully to identify and prevent fraudulent activity and chargebacks.
- Managed disputes for payment platforms and handled different client accounts with varying rules and processes.
- Served as a four-eye partner for a UK client selling high-end or luxury items.
- Conducted trainings and shared best practices with newly trained co-workers for a specific account.
Customer Service Representative - Majorel / Teleperformance
Previous experience
- Addressed customer service inquiries in a timely manner.
- Achieved a 98% customer satisfaction rating.
- Provided input to improve internal processes and effectively managed multiple priorities.
Technical Support Representative - TELUS Market Market
(2020-10 - 2021-01)
- Provided technical support for an in-house Canadian telco account.
- Assisted customers with internet, phone, remote, and TV concerns and scheduled technical visits.
- Resolved computer-related issues remotely, including assisting non-technical customers.
CSR - VXI Makati & MOA
(2020-03 - 2020-09)
- Provided customer service support for a telecommunications account.
CSR - Hinduja Global Solutions
(2018-10 - 2019-09)
- Provided customer service for a US insurance company focused on dental benefits.
- Assisted customers with dental claims, benefits, appointments, and copay payments.
TSR - Alorica Export Bank Makati
(2017-09 - 2018-01)
- Provided technical support for a US telecommunications account and assisted with billing concerns.
Shop Assistant - Dante Machine Shop
(2016 - 2017)
- Tracked employee attendance and assisted customers with questions.
- Listed machine parts received at the shop and issued receipts.
Education
Bachelor of Science - Entrepreneurship - Polytechnic University of the Philippines (2014 - 2016)
