Mohamed Alheri

Highly motivated and detail-oriented with years of experience in customer service and sales. Demonstrates talent in handling challenging situations with tact and diplomacy. Displays strong organizational and time management skills.

Sales Representative - Zengage - Pasay, Philippines

(2023-10 - 2023-12)

• Outbound call sales for cryptocurrencies, stocks & investments
• Support client questions and concerns on product features

Senior Process Executive - Cognizant Technology Solutions - Taguig, Philippines

(2020-03 - 2023-09)

• Provide support through media review of sports, entertainment & adult video content for English & Arabic language
• Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency
• Handled customer concerns and escalated major issues to supervisor
• Translated live recordings in real-time with accuracy and composure
• Proofread documents to remedy terminology and vocabulary errors
• Attended regular training to remain knowledgeable on current best practices

Market Research Analyst - The Ministry of Economy - Tripoli, Libya

(2016-05 - 2018-10)

• Used qualitative research methods effectively to provide in-depth consumer insight
• Attended project briefings to fully understand project objectives and goals
• Closely followed and understood market activity to forecast impact of news events on specific sectors, markets and assets

Product Marketing Specialist - Prey Mark Corporation - Tripoli, Libya

(2012-02 - 2015-08)

• Market & sell infant clothes via store & online
• Service customer's request & complaints

Bachelor of Science - Administrative Sciences major in Business Administration - University of Aljabal Alahlia (2025)

Commercial Pilot License - Aviation - Delta Air International Aviation Academy (2023)

Private Pilot License - Aviation - Strikewing Aviation Training Center (2018)