Mon Gabriel Ylagan

Handling check-in procedures, assisting with baggage, addressing passenger inquiries, and providing overall support throughout the journey. Greeting passengers, verifying identification and boarding passes. Handling special needs passengers with mobility issues, unaccompanied children. Weighing luggage and handling excess baggage charges. Ensuring proper tagging and loading of baggage, providing boarding passes and luggage tags, Assisting with baggage claim areas.

Passenger Service Agent - MacroAsia-Philippine Airlines - Parañaque City, PH

(2023-05 - 2026-04)

• Handling check-in procedures, assisting with baggage, addressing passenger inquiries, and providing overall support throughout the journey.
• Greeting passengers, verifying identification and boarding passes. Handling special needs passengers with mobility issues, unaccompanied children.
• Weighing luggage and handling excess baggage charges. Ensuring proper tagging and loading of baggage, providing boarding passes and luggage tags, Assisting with baggage claim areas.
• Responding to passenger inquiries about flights, schedules, and airport procedures. directing passengers to various areas within the airport, such as security check, baggage claim, and connecting flight gates. Handling customer complaints and resolving issues.
• Assisting with VIP passengers and handling special needs requests, Escorting passengers to boarding gates, especially those with disabilities or requiring special assistance.

Passenger Service Agent - Asia Pro/DNATA Saudia Airlines - Parañaque City, PH

(2022-05 - 2022-11)

• Ensure passengers who are delayed or late are assisted with expediting their check-in and security clearance where possible.
• Assist passengers with directions to the relevant desk for issues such as missed connections.
• Assist clients with lost and found queries such as passports, personal items, and baggage queries.

Quality Department Intern - Philippine Airlines - Pasay City, PH

(2019-11 - 2020-03)

• Conduct inspections and tests to ensure products or processes meet quality standards, using standardized methods and tools.
• Maintain accurate records of inspections, tests, and quality issues.
• Maintain quality documentation, including procedures, guidelines, and reports.

BS - Tourism Management - University of the East (2015-07 - 2020-05)