Monching Tayson

Award-winning Operations Specialist and Leader with 3 years of remote digital support experience and 6+ years of fast-paced retail management. Expert in workflow optimization, employee onboarding, and managing proprietary back-end systems under pressure. Recognized 3 times as Partner of the Quarter for elite performance; brings a proactive ownership mindset to streamlining daily workflows, writing SOPs, and managing critical client escalations for scaling businesses.

Shift Supervisor / Barista - Starbucks Coffee - Multiple Locations

(2015-01 - 2022-12)

• Managed daily shift operations, inventory logistics, and labor resource allocation for a flagship branch adjacent to major busy BPO hubs.
• Design and implemented structured onboarding and training programs for new baristas, successfully accelerating the operational ramp-up timeline.
• Standardize shift handover protocols and task queues, resulting in a measurable increase in speed-of-service and team execution consistency.
• Awarded Partner of the Quarter 3 times in recognition of elite leadership, operational reliability, and dedication to maintaining global brand standards.
• Directed floor operations during high-traffic peak hours, handling complex customer conflict resolution and preserving high local customer loyalty.

Remote Customer Experience & Systems Specialist - Private Digital Enterprise & E-commerce Startup - Remote

(2023-01 - 2026-12)

• Maintained 100% remote operational alignment using Slack, Zoom, and shared cloud platforms to coordinate across global time zones.
• Administered proprietary back-end systems and internal dashboards to manage user accounts, audit transaction histories, and maintain absolute data integrity.
• Managed high-volume digital ticket distributions and live-chat lines, maintaining a consistent resolution rate within strict SLA parameters.
• Monitored a centralized operations panel to track system-wide account issues, generating internal metrics to assist technical teams with platform optimization.
• Identified technical bug patterns and user friction points, creating internal escalation documentation to help dev teams fix products errors.

Bachelor of Science - Hotel and Restaurant Management - Bulacan State University (2014-12)

Project Management Foundations - Self-directed Learning