Rein Bermudez

Results driven Sales and Customer Service Professional with extensive experience in retail, hospitality, administrative support, and customer relations in the UAE and the Philippines. Skilled in sales operations, team leadership, customer engagement, and problem solving. Proven ability to exceed sales targets, enhance customer satisfaction, and maintain high professional standards in fast paced environments.

Sales Team Leader - MyShops General Trading LLC - UAE

(2024-05 - 2025-08)

• Led and supervised the sales team to consistently achieve monthly and quarterly sales targets.
• Improved store performance through effective sales strategies and team motivation.
• Delivered exceptional customer service by resolving customer concerns professionally and efficiently.
• Managed daily retail operations, including inventory control, merchandising, and staff coordination.
• Trained and mentored new employees on sales techniques, customer engagement, and company standards.
• Monitored sales performance and implemented strategies to maximize revenue and productivity.

Sales Brand Ambassador - Tecnaura General Trading LLC - UAE

(2023-08 - 2024-04)

• Promoted products and services through direct customer engagement and promotional activities.
• Increased brand awareness by effectively communicating product features and benefits.
• Assisted customers with inquiries and product recommendations to improve customer satisfaction.
• Supported promotional campaigns and in-store events to drive sales growth.
• Maintained professional brand representation aligned with company standards.

Administrative Assistant Secretary - Dubai Homeland Real Estate Expert - UAE

(2022-06 - 2023-07)

• Managed client communications, appointment scheduling, and administrative support.
• Prepared and maintained contracts, property listings, and office documentation.
• Maintained accurate records and updated real estate management systems.
• Assisted with social media updates and promotional materials to support marketing activities.
• Coordinated with clients, agents, and service providers to ensure smooth office operations.
• Conducted market research and prepared reports on property trends and customer feedback.

Sales Executive - Axiom Telecom LLC - UAE

(2018-05 - 2022-06)

• Assisted customers by recommending products based on their needs and preferences.
• Achieved sales targets through effective customer engagement and upselling techniques.
• Delivered detailed product information, pricing, and after-sales support.
• Resolved customer concerns professionally to maintain high customer satisfaction.
• Supported in-store promotions and product launches to increase sales performance.
• Collaborated with sales and marketing teams to improve promotional activities and customer engagement.

Room Attendant - The Meydan - Dubai, UAE

(2014-10 - 2017-04)

• Maintained cleanliness and presentation standards for guest rooms and public areas.
• Replenished linens, room supplies, and guest amenities efficiently.
• Responded promptly to guest requests and maintenance concerns.
• Followed hotel hygiene and safety standards to ensure guest satisfaction.
• Coordinated with housekeeping and maintenance teams to support efficient hotel operations.

Sales Executive / IT Technician - Lapstyle Electronics Al Twar Dubai - Dubai

(2011-09 - 2014-08)

• Assisted customers in selecting products based on their needs and budget.
• Diagnosed and resolved software issues for computers, tablets, and mobile devices.
• Processed sales transactions and handled multi-currency payments accurately.
• Maintained product displays and monitored inventory levels.
• Resolved customer concerns while delivering excellent customer service.

Retail Sales Clerk / Gift Wrapper - SM City Calamba Mall - Philippines

(2009-10 - 2010-04)

• Assisted customers with product selection and gift-wrapping services.
• Delivered professional customer service to enhance customer satisfaction.
• Maintained organized product displays and store cleanliness.
• Supported merchandising and inventory activities.

Bachelor of Science - Undergraduate - Union College of Laguna (2008-01 - 2009-12)

High School Graduate - Pagsanjan Academy (2001-01 - 2004-12)