Operations Supervisor at Flaky Co. (2025-09 – 2026-07)
- Drive store sales to meet or exceed store targets.
- Ensure excellent customer service and address feedback promptly.
- Oversee inventory management, ensuring proper stock levels to meet sales demands while preventing overstock and minimizing waste.
- Coordinate with suppliers to maintain stock availability.
- Ensure store cleanliness and operational efficiency.
- Train and supervise staff to meet sales and service standards.
- Ensure all team members are knowledgeable in sales techniques and customer service.
- Create efficient staff schedules to optimize productivity.
- Find ways to reduce operating costs, minimizing unnecessary expenses, and improve cost efficiency.
- Ensure timely payment by accurately recording supplier billings and promptly requesting payments in coordination with the Accounting Department.
- Continuously seek new suppliers to enhance product quality and reduce costs through better sourcing options.
Café Manager at White Camp Specialty Coffee and Kitchen (2022-03 – 2025-06)
- Manage daily café operations
- Monitor inventory and place orders to ensure stock levels are maintained.
- Ensure all equipment is in proper working order and arrange maintenance when needed.
- Recruit, train, and manage café staff to deliver high levels of service and efficiency.
- Schedule shifts, delegate tasks, and oversee team performance.
- Build strong relationships with regular customers and the local community.
- Monitor daily sales and expenses to meet financial targets.
- Perform daily cash handling, banking, and sales reporting.
- Collaborate with the owner or marketing team on seasonal campaigns and promotions
Barista at White Camp Specialty Coffee and Kitchen (2018-08 – 2022-02)
As a barista
- Keeps track on the supplies necessary for smooth operations, projects which supplies will run out and needs to be replenished and reports it to the store manager.
- Manages the monthly shift schedule of the barista team with considerations to holiday work, day-off requests while promoting equal opportunities for the whole team.
- Provides timely feedback to the barista team in terms of recent customer complaints, positive commendations, performance issues and at the same time, listens to their concerns and challenges as well. Finally, reports it to the store manager.
- Executes day-to-day duties and responsibilities as barista/store staff such as managing customer orders, creating coffee and other beverages; and accurate tracking of sales for proper turnover.
Barista at Rustan Coffee Corporation (2017-09 – 2018-06)
Front Desk Officer at Haranah Tours Corporation (2015-04 – 2017-02)
Corporate Sales Executive at Clinica Manila (2014-01 – 2015-01)
