Joy Perocho
Operations Supervisor
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About
Dedicated and results-driven hospitality and operations professional with experience in hotel operations supervision, production operations, and team leadership. Proven ability to manage daily operations, coordinate staff activities, maintain service quality standards, and ensure customer satisfaction. Highly organized, adaptable, and committed to achieving organizational goals through professionalism, teamwork, and efficient work practices.
Experience
Operations Supervisor - Nice Hotel - Quezon City
(2023-01 - 2026-05)
- Supervised daily hotel operations to ensure smooth and efficient service delivery.
- Coordinated staff schedules and monitored employee performance.
- Ensured compliance with company policies, safety regulations, and quality standards.
- Addressed guest concerns and resolved operational issues promptly.
- Assisted in inventory monitoring and operational reporting.
- Maintained high levels of customer satisfaction and service excellence.
Education
Primary Education - La Januza Elementary School (1999) General Luna, Surigao del Norte
Secondary Education - General Luna National High School (2022) General Luna, Surigao del Norte
Bachelor of Science - Tourism Management - Siargao Island Institute of Technology (SIIT) (2022) Dapa, Siargao
