Content Moderator Bilingual - Transcom Worldwide Philippines Inc - Philippines
(2025-08 - 2026-06)
Maintain Accuracy of 98% and required productivity, making action plan and commitment to be consistent in performance by fully utilizing the use of the company's community guidelines and policies.
- Reviewing posts, comments, stories, and live streams for policy violations
- Working with the customer support team to help keep the platform safe and healthy for all audiences. Removing inappropriate and harmful content, reviewing reported published Images, links, texts, video clips, pins and boards for content that violates the company's terms of use and/or community Guidelines
- Monitoring trending topics and viral content for potential safety risks
- Enforcing platform-specific policies around political content, misinformation on climate, medical and sensitive topics
- Handling celebrity and public figure content with special considerations
- Managing crisis situations during breaking news events or viral controversies
- Protecting user privacy and preventing doxxing or personal information sharing
Account Manager/ Sales Bilingual English/ Hindi - Outsourcellent Inc - Pasay City
(2025-01 - 2025-05)
- Build strong relationships with assigned clients
- Work alongside the Account Executives to win new business and increase sales
- Provide support for customers in the pre-sales and post-sales processes
- Maintain CRM including recording details notes from meetings with clients
- Answering client questions via their designated support channel
- Communicate new feature launches
- Build dashboards, watchlists and news feeds for new clients
- Aggregate product feedback from clients and present to the product team
- Prospect and network for upsells to existing clients
- Drive net retention
Indian Marketing/ Customer Service Team Leader, Bilingual Hindi/English - New Oriental Club88 Corporation - Aseana Avenue, Paranaque
(2023-09 - 2024-08)
- Develop and implement customer service policies and procedures
- Monitor customer service representatives' performance and provide ongoing coaching and feedback
- Resolve customer complaints and inquiries in a timely and efficient manner
- Analyse customer service trends and recommend improvements
- Train and onboard new customer service representatives
- Monitor customer service representatives' adherence to company policies and procedures
- Ensure customer service representatives maintain a high level of customer service
- Prepare and analyse customer service reports
- Foster an environment of collaboration and teamwork among customer service representatives
Senior Process Executive - Bilingual - Hindi/English - Cognizant Technology Solutions, Inc.
(2023-02 - 2023-08)
- Providing superior customer service by addressing all questions and concerns via a social media platform
- Engaging with influencers, content creators, and viewers - catering to their online inquiries
- Responding in a timely manner, providing assistance and education on anything related to their accounts or channels (feature requests, revenue issues, channel optimization, account analytics, program eligibility, account takeover issues, etc.)
Marketing Specialist – Bilingual - Hindi/English Speaker - INFORM GROUP PTY LTD. - Manila, Philippines
(2021-12 - 2022-08)
- To generate leads and book appointment for various campaigns
- To cleanse/update data
- Nurture ongoing telemarketing opportunities
- Generating and qualifying potential customers through B2B cold calling
- Producing required number and type of qualified leads
- Marketing activities, predominately business-to-business telemarketing, including lead generation, appointment setting and cold calling
- Meeting and exceeding daily work effort and output targets
- Recording of activity in accurately and in a timely manner, in Informs telemarketing system, client systems, or other applications or files
- Professional representation of inform group to its customers and suppliers
Account Manager / Sales (Bilingual - Hindi/English) - COLEWELL BPO - MAKATI CITY
(2019-08 - 2021-11)
- Outbound B2C calling to Indian clients
- Achieve business targets consistently
- Adhere to compliance and other regulatory requirements within the role
- Create and maintain customer relationships with potential clients
- Actively contribute to team's success through achieving daily KPIs and adopting a high-performance culture
- Keep detailed records and regular updates in CRM
Retention Consultant (Bilingual - Hindi/English) - S&L SERVICES - PHILIPPINES
(2016-12 - 2019-04)
- Develop new strategies for customer retention activities
- Respond to customer queries and address service complaints in a timely manner
- Work with Retention Manager in implementing promotion activities
- Track contracts that are soon to be expired and contact customers for renewals
- Develop product presentations and demonstrations to customers
- Analyze customer feedback and develop new techniques to ensure customer retention
- Provide excellent customer services and ensure customer satisfaction
- Build positive working relationships with customers for repeat businesses
- Explain customers about new products and benefits
- Make sales calls to existing and new customers for business growth
- Perform customer negotiations and reach a fair conclusion from both business and customer perspectives
Sales Consultant/ Customer Support (Bilingual - Hindi/English) - S&L SERVICES - PHILIPPINES
(2016-02 - 2016-12)
- Conducting sales calls to potential customers, explaining them about the trading platform and responsible for bringing new forex retail and institutional traders to the firm
- Assisting customers with account inquiries and turning customer interactions into sales opportunities
- Monitoring trends in all major currency pairings
- Provide training to clients on the use of the company products
- Explaining the payment process mechanism
- Demonstrating the trading platform and discussing the forex market with prospective clients
- Following financial market and understanding what is occurring and be able to relate them to FX movements
- Handling customer requests ensuring all procedures are processed effectively for opening accounts and verifying customer documents
- Advising clients on account benefits and different investment plans
- Handling customer's account and resolving customer's concerns
- Review or make changes to customer accounts
- Handle returns or complaints
- Managing ongoing private client relationships
- Ensuring customer satisfaction, professional communication
