Naneth Naza

Results-oriented sales and management professional with over two years of experience in driving team performance and delivering exceptional customer service. Proven ability to achieve objectives in dynamic environments, committed to contributing to organizational growth and success.

Officer-in-Charge at CycleHouse Group of Company-Catarman (2023-02 – 2023-08)

• Supervised staff to ensure compliance with company policies and operational standards.
• Managed daily retail operations, including staff supervision and customer service.
• Oversaw inventory management processes, including stock level monitoring and reordering.
• Coordinated equipment maintenance schedules to ensure functionality and minimize downtime.
• Administered daily financial transactions, including cash handling and deposit preparation.
• Communicated operational updates and performance metrics to senior management.
• Addressed and resolved customer inquiries and operational issues promptly.
• Ensured a safe and organized work environment for staff and customers.
• Maintained optimal equipment condition to support daily operational efficiency.
• Ensured sufficient inventory levels to meet sales targets through regular monitoring.
• Facilitated timely deposit of daily sales income and management reporting.

Cashier (Front desk and Resto) at Villa Cruz Natures Resort (2022-04 – 2022-06)

• Greeted and assisted resort guests, providing information and resolving inquiries.
• Processed guest payments accurately using point-of-sale systems.
• Managed front desk operations, including check-ins and check-outs.
• Handled reservations and coordinated guest services.
• Maintained cleanliness and organization of the front desk and surrounding areas.
• Assisted with administrative duties to support daily resort operations.
• Responded to guest requests and concerns promptly and professionally.
• Prepared and reviewed daily sales reports.
• Maintained accuracy in processing guest payments and handling administrative tasks.
• Ensured financial integrity through meticulous end-of-shift sales balancing and reporting.

Sales Associate at Homecredit Consumer Finance Philippines (2018-05 – 2021-01)

• Promote and explain financial products and services to potential customers.
• Evaluate customer documents and information to assess loan eligibility and process applications.
• Provide comprehensive customer support, addressing inquiries and resolving issues related to financial services.
• Maintain operational efficiency by adhering to company policies and industry regulations.
• Collaborate with team members to achieve sales goals and enhance customer experience.
• Process financial transactions accurately and securely.
• Stay updated on product knowledge and market trends to effectively serve customers.
• Contribute to a productive and compliant work environment.
• Exceeded monthly sales targets by promoting financial products through effective sales strategies.
• Facilitated customer loan applications by assisting with document evaluation and ensuring a streamlined financing process.
• Resolved customer inquiries and complaints to ensure high levels of customer satisfaction.

Cashier at Gaisano Grand Mall Corporation-Catarman (2017-09 – 2018-02)

• Operated point-of-sale (POS) systems to accurately process customer transactions.
• Received and handled cash, credit card, and other payment types following established procedures.
• Assisted customers with inquiries and concerns, providing helpful information and solutions.
• Balanced cash drawers and reconciled daily sales records at the end of each shift.
• Maintained a clean and organized checkout area to promote a positive store environment.
• Adhered to all company policies and procedures regarding cash handling and security.
• Collaborated with team members to ensure efficient store operations and customer satisfaction.
• Maintained accurate sales reports at shift-end to support financial transparency.
• Processed customer payment transactions to ensure a smooth shopping experience.

Field Reporter at DYSM Aksyon Radyo-Catarman (2017-05 – 2017-06)

• Investigate and research developing stories and community events.
• Cultivate and maintain a network of reliable sources for news gathering.
• Conduct interviews to collect pertinent information for news reports.
• Write clear, concise, and engaging news scripts for broadcast.
• Verify information accuracy through thorough fact-checking.
• Adhere to journalistic standards and ethical reporting practices.
• Respond to breaking news situations with urgency and precision.
• Gathered information through community outreach and source development for accurate news dissemination.
• Authored and delivered news scripts to enhance community awareness.

Electoral Surveyor at DZRH and DYSM- Catarman (2016-05 – 2016-05)

• Designed sampling methodologies aligned with government counts for accurate electoral surveys.
• Developed and executed rapid-response public opinion polls on critical political developments.
• Managed and trained field interviewers across various regions to ensure data collection compliance.
• Conducted quick-turnaround surveys, including pre-election tracking and exit polling.
• Ensured broadcasted surveys adhered strictly to regulatory standards.
• Prepared and published technical survey details, including methodology, sample size, and margin of error.
• Translated complex statistical data into accessible scripts for radio broadcasts.
• Collaborated with news teams to provide data-driven insights for election coverage.
• Supported seamless broadcasts by managing required government documentation for electoral and communication bodies.
• Contributed to unbiased public opinion by developing and implementing objective poll frameworks.

Bachelor of Science in Development Communication – University of Eastern Philippines (2013 – 2017)