Neriza Faelnar

Motivated and adaptable professional seeking opportunities to contribute to organizational success by applying strong problem-solving skills, effective communication, and a commitment to continuous learning. Dedicated to delivering high-quality results, supporting team goals, and growing within a dynamic work environment.

Meta Ads Specialist at Meta (2026-03 – Present)

• Investigate and troubleshoot campaigns with low delivery, under-delivery, or no delivery.
• Analyze ad performance metrics to identify bottlenecks such as audience saturation, budget pacing, or bid strategy misalignment.
• Review ad policies, creative quality, and account health to ensure compliance and eligibility.
• Collaborate with advertisers and internal teams to resolve technical issues affecting campaign delivery.
• Provide actionable recommendations to improve reach, impressions, and conversion outcomes.
• Document recurring issues and contribute to knowledge bases for faster resolution.
• Tools used (Ads Manager, IDD, Scuba, Delivery One Stop Shop | Delivery Deep Dive Dashboard, Ads Manager - Audiences, Events Manager, Pixelcloud Uploads, Audience size and membership diagnosis tool, Inventory Estimate, Geo Targeting Map- Polygon, Error Namespaces, Agent Connect, Daiquery, Checking limit hit, Risk Throttling Scuba, Pacing Constrainedness Scuba, Targeting Trust Tier Scuba, Misdelivery, Loginas)

Technical Support at Concentrix (2023-08 – 2026-03)

• Handles customer inquiries daily through email and chat with professionalism and empathy.
• Assisted customers with device troubleshooting, account management, and payment concerns.
• Provided support on order issues, order status updates, and device replacements, ensuring smooth resolution.
• Supported the escalation team for 4 months, managing complex cases with accuracy.
• Contributed to Project Shadow, a client-direct initiative, improving service delivery for 5 months.
• Consistently achieved high customer satisfaction scores and met performance metrics including response time and first-contact resolution.
• Collaborated with cross-functional teams to streamline processes and improve customer experience.
• Tools used (Salesforce, Zendesk, SRT)

Bachelor of Science in Marine Biology – Southern Leyte State University -Bontoc Campus (2018 – 2022)

High School – Dr. Rath Memorial Institute Foundation Inc. (2015 – 2018)