Healthcare Care Associate – Insurance & Billing at Sagility (2025-03 – 2026-06)
- Handled healthcare insurance and billing-related inquiries and requests.
- Assisted with insurance updates, verification, and billing information.
- Processed and supported billing for Workers' Compensation and Auto Insurance claims.
- Reviewed patient and insurance information for accuracy and completeness.
- Assisted with billing concerns, account updates, and insurance-related issues.
- Communicated professionally with customers regarding insurance and billing inquiries.
- Maintained accuracy, confidentiality, and attention to detail when handling healthcare and insurance information.
- Followed established procedures and guidelines when processing insurance and billing requests.
Travel Associate – Flight Operations & Scheduling at WNS Global Services Phil Inc. (2024-08 – 2025-02)
- Assisted customers with flight bookings, scheduling, rescheduling, and cancellations.
- Handled flight changes and provided appropriate options based on customer requirements.
- Assisted with flight disruptions and schedule changes, providing timely customer support.
- Coordinated flight-related requests and ensured accurate booking information.
- Managed customer inquiries regarding flight schedules, cancellations, and changes.
- Provided professional and efficient customer service in a fast-paced travel operations environment.
- Maintained accuracy when updating passenger and flight information.
On-the-Job Trainee – Marketing & Events Support at Healthway Qualimed Iloilo Hospital (2024-02 – 2024-05)
- Assisted the Marketing Department with daily activities and assignments.
- Assisted in organizing and preparing for hospital events and celebrations.
- Supported event preparations, coordination, and on-site activities.
- Assisted with social media postings and promotional materials.
- Helped prepare marketing materials for events and hospital activities.
- Provided general administrative and event support as needed.
On-the-Job Trainee – Administrative Support at Philippine Health Insurance Corporation (2022-10 – 2023-01)
- Assisted with incoming and outgoing documents and records.
- Logged and monitored documents received and released.
- Recorded information regarding where documents came from and where they were forwarded.
- Assisted in preparing and organizing reports and office records.
- Performed basic administrative and clerical tasks.
- Maintained organized and accurate documentation.
Cashier at Shan De Mini Grocery (2023-03 – 2023-12)
- Handled customer purchases and cash transactions.
- Received payments and provided accurate change.
- Assisted customers with basic inquiries.
- Maintained an organized and clean cashier area.
- Provided friendly and efficient customer service.
Chat Moderator at International Application (2022-01 – 2022-12)
- Monitored and managed online chat interactions.
- Responded to users through the platform's chat system.
- Maintained professional and respectful communication.
- Assisted with basic user concerns and inquiries.
- Followed platform guidelines and maintained a positive chat environment.
Graphic Designer & PowerPoint Creator at WNS Global Services Phil Inc. (2021-04 – 2021-04)
- Create simple and professional graphic designs and layouts.
- Design basic PowerPoint presentations and visual materials.
- Arrange text, images, and elements to create clean layouts.
- Make basic edits and revisions based on client requirements.
- Complete projects according to the requested design and deadline.
Basic Video Editor at Freelancer (2020-01 – 2020-01)
- Create and edit basic video content.
- Add simple transitions between clips.
- Trim and arrange video clips.
- Add basic text and visual elements.
- Make simple edits using CapCut and PowerDirector.
