Nicole Biscayda

Experienced Healthcare Virtual Assistant Medical Receptionist | Healthcare BPO Specialist | Medical Administration Professional with a Bachelor of Science in Office Administration and hands-on experience in healthcare, hospital, BPO, customer service, and operations. Skilled in appointment scheduling, telehealth support, medical reception, patient communication, email and chat support, and administrative coordination. Detail-oriented, organized, adaptable, and committed to providing efficient and professional support.

Also experienced in graphic design, PowerPoint creation, and basic video editing.

Healthcare Care Associate – Insurance & Billing at Sagility (2025-03 – 2026-06)

• Handled healthcare insurance and billing-related inquiries and requests.
• Assisted with insurance updates, verification, and billing information.
• Processed and supported billing for Workers' Compensation and Auto Insurance claims.
• Reviewed patient and insurance information for accuracy and completeness.
• Assisted with billing concerns, account updates, and insurance-related issues.
• Communicated professionally with customers regarding insurance and billing inquiries.
• Maintained accuracy, confidentiality, and attention to detail when handling healthcare and insurance information.
• Followed established procedures and guidelines when processing insurance and billing requests.

Travel Associate – Flight Operations & Scheduling at WNS Global Services Phil Inc. (2024-08 – 2025-02)

• Assisted customers with flight bookings, scheduling, rescheduling, and cancellations.
• Handled flight changes and provided appropriate options based on customer requirements.
• Assisted with flight disruptions and schedule changes, providing timely customer support.
• Coordinated flight-related requests and ensured accurate booking information.
• Managed customer inquiries regarding flight schedules, cancellations, and changes.
• Provided professional and efficient customer service in a fast-paced travel operations environment.
• Maintained accuracy when updating passenger and flight information.

On-the-Job Trainee – Marketing & Events Support at Healthway Qualimed Iloilo Hospital (2024-02 – 2024-05)

• Assisted the Marketing Department with daily activities and assignments.
• Assisted in organizing and preparing for hospital events and celebrations.
• Supported event preparations, coordination, and on-site activities.
• Assisted with social media postings and promotional materials.
• Helped prepare marketing materials for events and hospital activities.
• Provided general administrative and event support as needed.

On-the-Job Trainee – Administrative Support at Philippine Health Insurance Corporation (2022-10 – 2023-01)

• Assisted with incoming and outgoing documents and records.
• Logged and monitored documents received and released.
• Recorded information regarding where documents came from and where they were forwarded.
• Assisted in preparing and organizing reports and office records.
• Performed basic administrative and clerical tasks.
• Maintained organized and accurate documentation.

Cashier at Shan De Mini Grocery (2023-03 – 2023-12)

• Handled customer purchases and cash transactions.
• Received payments and provided accurate change.
• Assisted customers with basic inquiries.
• Maintained an organized and clean cashier area.
• Provided friendly and efficient customer service.

Chat Moderator at International Application (2022-01 – 2022-12)

• Monitored and managed online chat interactions.
• Responded to users through the platform's chat system.
• Maintained professional and respectful communication.
• Assisted with basic user concerns and inquiries.
• Followed platform guidelines and maintained a positive chat environment.

Graphic Designer & PowerPoint Creator at WNS Global Services Phil Inc. (2021-04 – 2021-04)

• Create simple and professional graphic designs and layouts.
• Design basic PowerPoint presentations and visual materials.
• Arrange text, images, and elements to create clean layouts.
• Make basic edits and revisions based on client requirements.
• Complete projects according to the requested design and deadline.

Basic Video Editor at Freelancer (2020-01 – 2020-01)

• Create and edit basic video content.
• Add simple transitions between clips.
• Trim and arrange video clips.
• Add basic text and visual elements.
• Make simple edits using CapCut and PowerDirector.

Bachelor of Science in Office Administration – Iloilo City Community College (2020 – 2024)

Senior High School in General Academic Strand – Iloilo City National High School (2017 – 2019)

High School – Iloilo City National High School (2013 – 2017)

Primary – Talamban Elementary School (2007 – 2013)