Niezel Tilos

Dedicated Customer Service Professional motivated to maintain customer satisfaction. Organized, enthusiastic, quick study with great ability to multitask. Extensive knowledge about Hospital Management Practices. Excellent telephone etiquette. Strong communication skills. Expert computer proficiency. Sharp problem solver. Courteous demeanor.

Patient Service Specialist at Makati Medical Center - Wellness Center (2020-10 – Present)

• Professionally and courteously handles each patient's single or multiple out-patient transactions, from registration, billing and releasing of results
• Handles, provides support and/or participates in assigned projects of the department
• Obtain insurance verifications and authorizations
• Handles refunds and adjustments of bills
• Handles out patient complaints and provide initial and final resolution
• Ensures thorough completion of all necessary patient forms
• Maintains patient confidentiality regarding access to patient and other clinical informations

Patient Service Representative at Makati Medical Center - Delivery Room, Maternal and Fetal Ultrasound (2015-01 – 2020-09)

• Provides frontline servicing for patients in the unit which includes handling of patient's registration, scheduling, billing and releasing of results
• Handles phone and face-to-face inquiries and complaints
• Provides accurate and appropriate information in response to customer inquiries
• Handles encoding of ultrasound results when necessary

Ward Clerk at Makati Medical Center - CP Manahan Pavilion OB GYN OR DR Complex (2007-01 – 2015-12)

• Act as receptionist in the Nursing Unit
• Receives endorsement from the out-going Nurse Manager and Ward Clerk
• Schedules In-patient and Out-patient surgeries and coordinates patient's referrals
• Notifies Physician the moment his/her patient is admitted or transferred to another unit
• Notifies Dietary Department for admissions, transfer, discharges and diet changes
• Gives directions and non-medical information to visitors

Bachelor of Science in Computer Science (2006)