Patient Service Specialist at Makati Medical Center - Wellness Center (2020-10 – Present)
- Professionally and courteously handles each patient's single or multiple out-patient transactions, from registration, billing and releasing of results
- Handles, provides support and/or participates in assigned projects of the department
- Obtain insurance verifications and authorizations
- Handles refunds and adjustments of bills
- Handles out patient complaints and provide initial and final resolution
- Ensures thorough completion of all necessary patient forms
- Maintains patient confidentiality regarding access to patient and other clinical informations
Patient Service Representative at Makati Medical Center - Delivery Room, Maternal and Fetal Ultrasound (2015-01 – 2020-09)
- Provides frontline servicing for patients in the unit which includes handling of patient's registration, scheduling, billing and releasing of results
- Handles phone and face-to-face inquiries and complaints
- Provides accurate and appropriate information in response to customer inquiries
- Handles encoding of ultrasound results when necessary
Ward Clerk at Makati Medical Center - CP Manahan Pavilion OB GYN OR DR Complex (2007-01 – 2015-12)
- Act as receptionist in the Nursing Unit
- Receives endorsement from the out-going Nurse Manager and Ward Clerk
- Schedules In-patient and Out-patient surgeries and coordinates patient's referrals
- Notifies Physician the moment his/her patient is admitted or transferred to another unit
- Notifies Dietary Department for admissions, transfer, discharges and diet changes
- Gives directions and non-medical information to visitors
