Joel Butal

Results-driven customer service professional with 10+ years delivering exceptional support across healthcare and tech environments. Skilled in high-volume call handling, EMR systems, and team mentoring. Committed to boosting satisfaction and operational efficiency.

Medical Receptionist/Intake Specialist - Natural Health Clinic in Halton

(2024-07 - 2026-06)

• Managed 50+ daily patient appointments, minimizing conflicts and reducing wait times through efficient scheduling
• Maintained HIPAA-compliant EMR records and processed billing, co-pays, and insurance verification with high accuracy
• Handled high-volume inbound/outbound calls, triaging inquiries and routing communications to appropriate medical staff

Subject Matter Expert (SME) - Concentrix Services, Corp. - Cagayan de Oro City

(2020-12 - 2022-03)

• Resolved supervisor-level escalations and complex customer issues, ensuring alignment with quality and compliance standards
• Managed end-to-end RMA processing, delivering timely resolutions and maintaining high customer satisfaction rates
• Coached agents in real time on workflows and procedures, driving consistent achievement of team performance targets

Customer Support/Technical Support Specialist - Concentrix Services, Corp. - Cagayan de Oro City

(2015-01 - 2020-12)

• Processed RMAs, orders, and refunds with accuracy; resolved BBB complaints and coordinated courier delivery issues
• Verified account details and inventory availability by liaising with warehouse teams to ensure accurate order updates
• Delivered technical and customer support across a 6-year tenure, building deep product knowledge and service expertise

Bachelor of Science - Psychology - Liceo de Cagayan University (2018)

Bachelor of Science - Information Technology - University of Science and Technology of the Philippines (2014)