Eduardo Canotal
Customer Service Specialist
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About
Customer Service Advocate and BPO Subject Matter Expert (SME) with proven experience in complex issue resolution, team performance support, quality assurance, and delivering exceptional customer experiences.
Experience
Production Operator at EMI Yazaki (2016-02 – 2017-03)
Operated, monitored, and maintained production line machinery, including setup, feeding raw materials, minor repairs, part replacement, and quality testing. Ensured efficient production and compliance with quality standards.
- Recognized for perfect attendance over one year
Merchandiser at Tridharma Marketing Corporation (2017-05 – 2018-05)
Stocked and organized retail shelves, tracked inventory, and reported shortages. Maintained store appearance and compliance with in-store standards.
Customer Service Specialist at Teleperformance (2020-02 – 2022-10)
Teleperformance serves as a strategic partner to many of the world's largest companies across a wide range of industries. The company provides customer care, technical support, customer acquisition, consulting and analytics, digital integrated business services, and other high-value specialized solutions designed to deliver consistently positive, reliable, flexible, and intelligent customer interactions.
- Recognized as a top-performing agent within four months based on performance metrics and quality standards.
Customer Service Specialist at iQor Philippines (2023-03 – 2024-02)
The Telecommunications account provides customer service and technical support for mobile, broadband, and digital communication services. Responsibilities include handling billing inquiries, service activations, troubleshooting network and device issues, account management, and customer retention while meeting quality, productivity, and customer satisfaction metrics.
SME (Subject Matter Expert) at Conduent (2024-07 – Present)
Conduent is a global business services company providing digital platforms and solutions. Supported healthcare clients by delivering expert guidance, process optimization, and training to improve service quality and operational efficiency.
Education
College Coursework in Computer Science – Asian Institute of Computer Studies (AICS) (2013-06 – 2014-03)
