Nissin

Highly organized Virtual Assistant with 5+ years of remote work experience supporting U.S.-based businesses in customer service, scheduling, administrative support, lead generation, CRM management, and operations coordination. Proven ability to manage multiple tasks, maintain accurate records, coordinate teams, and provide exceptional client support in fast-paced remote environments.

Virtual Assistant / Customer Service Representative - Garage Door & Chimney Services - California and Chicago operations

(2024-01 - 2026-12)

Managed schedules, appointments, dispatch operations, customer communications, CRM records, billing support, follow-ups, and technician coordination for California and Chicago operations.

Outbound Specialist - Team Hired / Agency Shield

(2024-09 - 2025-01)

Generated 150+ qualified leads monthly, managed CRM records, scheduled appointments, conducted outreach campaigns, and maintained client communications.

Campaign Specialist / Virtual Assistant - Outbounders.com LLC

(2020-07 - 2024-03)

Supported clients with lead generation, CRM management, calendar coordination, data entry, documentation, customer communication, internet research, and administrative support.

Technical Support Representative - Genpact Services

(2016-07 - 2019-05)

Provided technical and customer support, resolved issues, documented interactions, and maintained service records.

Florist / Cashier / Sales Associate - Designer Blooms

(2010-05 - 2012-12)

Managed customer transactions, inventory records, sales support, and customer service.

High School Diploma - Saint Michael High School (2000-01 - 2004-12)

Elementary Diploma - Linabo Central Elementary School (1994-01 - 2000-12)