Nomer Mina

Supported the DOTr Road Transportation IT Infrastructure Project for the Land Transportation Office (LTO), contributing to nationwide system implementation, technical operations, user support, business analysis, and quality assurance activities.

Helpdesk Product Support L2 | Junior Business Analyst | Functional Tester | Trainer | Project Implementor at MLITI/DERMALOG Identification Systems GmbH – Philippines (2019-05 – 2026-06)

Supported the DOTr Road Transportation IT Infrastructure Project for the Land Transportation Office (LTO), contributing to nationwide system implementation, technical operations, user support, business analysis, and quality assurance activities.

• Delivered Level 2 technical support for nationwide users, resolving hardware, software, and network issues while minimizing operational downtime.
• Supported deployment, configuration, and maintenance of biometric systems, Wibu licenses, laser engravers, and related infrastructure.
• Collaborated with stakeholders and user groups to document "as-is" and "to-be" business processes and improve workflow alignment.
• Conducted system, regression, integration, component, and post-release verification testing to ensure application quality and stability.
• Identified, documented, tracked, and verified software defects and enhancements during testing cycles.
• Assisted in reviewing business cases, analyzing technical specifications, and validating application functionality prior to deployment.
• Coordinated with developers and technical teams to recommend process and application improvements based on operational feedback.
• Conducted onsite system briefings, stakeholder training, and end-user support during nationwide implementations.
• Developed and supported training materials, user guides, and process documentation for operational teams.
• Monitored and escalated system issues to management to support timely resolution and continuous service improvement.

IT Support Specialist at Local Government Unit of Santa Fe, Nueva Vizcaya (2017-11 – 2019-05)

• Maintain network connection (Port termination, Install Wi-Fi Routers, Network Printers and other network configurations.)
• Provides support for PC's and laptops, including OS upgrades, security patching, software installation and configuration.
• Setup and configure old/new IT devices for new employee within the LGU offices.
• Repair/diagnose/Set up computers.
• Install necessary software/programs needed by the user.
• Layout and designs tarpaulin for the office projects, programs & activities.
• Produce IEC materials for the Implementations of LGU ordinances particularly on RA 9003.

IT Support at SHAR Company (2014-10 – 2016-10)

• Provides support for PC's and laptops, including OS upgrades, security patching, software installation and configuration.
• Active Directory Management (Maintain the account of end-users from the server, Creation of new account, setup access level, password reset).
• MS Office Outlook administration (Add/update Microsoft email outlook account, restoring Microsoft outlook backup).
• Setup and configure new IT devices for new employee of the company.
• Setup/maintain Avaya IP Phone of the company.
• Maintain/troubleshoot end users PC's/laptop on company project sites and company cold storage through on-site or remote connection (RDP).
• Install, configure and maintain network printers (KIP 3100 Plotter, KIP 7170 Plotter, HP T520 Plotter, HP Printers, Epson, Kyocera KM2540, Sharp, Konika Minolta)
• Maintain and Monitor Backup System at Server (Domain/DHCP/FTP)
• Monitor & Troubleshoot Internet connection problem (STC Connection).
• Install necessary software/programs needed by the end users of the company.
• Install & update windows security of servers/computers.
• Support end users in Internet, Microsoft office, AutoCAD and other applications.
• Visit company Cold Storage site and company project sites for network cabling setup (Port Termination), and solving other technical issues.
• Maintains complete and up-to-date inventory of all IT assets and ensures that all maintenance agreements are current (Head Office, company projects and cold storage).

IT Support at AJ_LINK INTERNET CAFÉ & SERVICES (2012-11 – 2014-09)

• Diagnose/Repair/ Set up computers.
• Maintain network connection.
• Install necessary software/programs needed by the customer.
• ID Card Lay out (Design/printing).
• Provide support to customers in Microsoft office and other applications.

Systems Representative at MICRO BANKER PHILIPPINES Inc. (2007-06 – 2009-07)

• Install, maintain & troubleshoot the Core Banking software (Versions MBxZ & MBv8) via on-site/phone within the assigned area (Region II & Aurora Province).
• Provide an actual/hands-on operation on the system (familiarization of each task of bank staff, processing of their transactions; Individual access level of bank staff; assist the bank staff on the suitable way on system back-up after their transactions, guiding the bank staff on submitting their reports to their individual agencies. (BSP, AMLC, FRP Reports and others).
• Provide software maintenance for workstations. (License OS installation, registrations & updates; Anti-virus installations & updates; set-up printer and file sharing; set-up individual username & password for their own PC's).

On-the-Job-Training at ASTEC INTERNATIONAL LTD. - ROHQ (2006-04 – 2006-06)

• Providing technical hardware, software and support to a diverse from a distributed user community for computers and associated networks. Installs, troubleshoots, services and repair computers and network equipment.

Bachelor of Science in Computer Engineering – Technological Institute of the Philippines - Main Office (2000 – 2006-10)