Helpdesk Product Support L2 | Junior Business Analyst | Functional Tester | Trainer | Project Implementor at MLITI/DERMALOG Identification Systems GmbH – Philippines (2019-05 – 2026-06)
Supported the DOTr Road Transportation IT Infrastructure Project for the Land Transportation Office (LTO), contributing to nationwide system implementation, technical operations, user support, business analysis, and quality assurance activities.
- Delivered Level 2 technical support for nationwide users, resolving hardware, software, and network issues while minimizing operational downtime.
- Supported deployment, configuration, and maintenance of biometric systems, Wibu licenses, laser engravers, and related infrastructure.
- Collaborated with stakeholders and user groups to document "as-is" and "to-be" business processes and improve workflow alignment.
- Conducted system, regression, integration, component, and post-release verification testing to ensure application quality and stability.
- Identified, documented, tracked, and verified software defects and enhancements during testing cycles.
- Assisted in reviewing business cases, analyzing technical specifications, and validating application functionality prior to deployment.
- Coordinated with developers and technical teams to recommend process and application improvements based on operational feedback.
- Conducted onsite system briefings, stakeholder training, and end-user support during nationwide implementations.
- Developed and supported training materials, user guides, and process documentation for operational teams.
- Monitored and escalated system issues to management to support timely resolution and continuous service improvement.
IT Support Specialist at Local Government Unit of Santa Fe, Nueva Vizcaya (2017-11 – 2019-05)
- Maintain network connection (Port termination, Install Wi-Fi Routers, Network Printers and other network configurations.)
- Provides support for PC's and laptops, including OS upgrades, security patching, software installation and configuration.
- Setup and configure old/new IT devices for new employee within the LGU offices.
- Repair/diagnose/Set up computers.
- Install necessary software/programs needed by the user.
- Layout and designs tarpaulin for the office projects, programs & activities.
- Produce IEC materials for the Implementations of LGU ordinances particularly on RA 9003.
IT Support at SHAR Company (2014-10 – 2016-10)
- Provides support for PC's and laptops, including OS upgrades, security patching, software installation and configuration.
- Active Directory Management (Maintain the account of end-users from the server, Creation of new account, setup access level, password reset).
- MS Office Outlook administration (Add/update Microsoft email outlook account, restoring Microsoft outlook backup).
- Setup and configure new IT devices for new employee of the company.
- Setup/maintain Avaya IP Phone of the company.
- Maintain/troubleshoot end users PC's/laptop on company project sites and company cold storage through on-site or remote connection (RDP).
- Install, configure and maintain network printers (KIP 3100 Plotter, KIP 7170 Plotter, HP T520 Plotter, HP Printers, Epson, Kyocera KM2540, Sharp, Konika Minolta)
- Maintain and Monitor Backup System at Server (Domain/DHCP/FTP)
- Monitor & Troubleshoot Internet connection problem (STC Connection).
- Install necessary software/programs needed by the end users of the company.
- Install & update windows security of servers/computers.
- Support end users in Internet, Microsoft office, AutoCAD and other applications.
- Visit company Cold Storage site and company project sites for network cabling setup (Port Termination), and solving other technical issues.
- Maintains complete and up-to-date inventory of all IT assets and ensures that all maintenance agreements are current (Head Office, company projects and cold storage).
IT Support at AJ_LINK INTERNET CAFÉ & SERVICES (2012-11 – 2014-09)
- Diagnose/Repair/ Set up computers.
- Maintain network connection.
- Install necessary software/programs needed by the customer.
- ID Card Lay out (Design/printing).
- Provide support to customers in Microsoft office and other applications.
Systems Representative at MICRO BANKER PHILIPPINES Inc. (2007-06 – 2009-07)
- Install, maintain & troubleshoot the Core Banking software (Versions MBxZ & MBv8) via on-site/phone within the assigned area (Region II & Aurora Province).
- Provide an actual/hands-on operation on the system (familiarization of each task of bank staff, processing of their transactions; Individual access level of bank staff; assist the bank staff on the suitable way on system back-up after their transactions, guiding the bank staff on submitting their reports to their individual agencies. (BSP, AMLC, FRP Reports and others).
- Provide software maintenance for workstations. (License OS installation, registrations & updates; Anti-virus installations & updates; set-up printer and file sharing; set-up individual username & password for their own PC's).
On-the-Job-Training at ASTEC INTERNATIONAL LTD. - ROHQ (2006-04 – 2006-06)
- Providing technical hardware, software and support to a diverse from a distributed user community for computers and associated networks. Installs, troubleshoots, services and repair computers and network equipment.
