Norman Paglicawan

Detail-oriented and tech-savvy Virtual Assistant with a strong background in e-commerce systems, full-stack web development, and large-scale system architecture. Experienced in building and managing internal business tools, including order management systems, revenue reporting dashboards, and workflow tracking platforms. Skilled in designing and implementing custom REST APIs using Python, Laravel PHP, and NodeJS, as well as managing Linux servers and virtualized environments through Docker, Hyper-V, and AWS.

Adept at streamlining operations, optimizing server performance, and supporting high-traffic web applications. Brings a strong combination of technical expertise, problem-solving skills, and operational support experience to enhance business efficiency and scalability.

Virtual Assistant - Intelliworx Ph - Business Solutions

(2026-01)

• Manage emails, calendars, meeting scheduling, and client communications
• Manage and maintain order entry and order management systems to ensure accurate processing and reporting
• Support workflow tracking systems to improve operational efficiency and team coordination
• Assist in website management, updates, and optimization to ensure user-centered design and functionality
• Optimize server resource allocation for high-traffic web applications
• Perform system testing, debugging, and performance monitoring
• Provide technical documentation and user support for internal systems
• Handle data entry, file organization, document preparation, and database management
• Perform system monitoring, troubleshooting, and performance optimization for high-traffic applications
• Conduct research, compile reports, and provide recommendations to support business decisions
• Maintain confidentiality of sensitive business and client information

Consultant - House of Representative

(2025-03 - 2025-10)

• Perform daily administrative and support tasks to ensure efficient office operations
• Provide public service by assisting clients or constituents with their needs, inquiries
• Coordinated with various departments, agencies, or stakeholders to facilitate smooth operations
• Maintained accurate record, files and databases for easy retrieval and documentation

Administrative Aide/ IT Staff - LGU Mamburao ICT Department

(2020-02 - 2021-11)

• Troubleshooting computers, laptops, printers and others
• Update and maintain the website of Mamburao
• Repair hardware and software issues
• Make I.D System for the employees

Junior Web Developer - South Star Inc

(2019-05 - 2020-01)

• Structure several internal systems comprising order entry/management tools, conversion/revenue reporting, and production workflow tracking, as well as design custom REST APIs built in Python, Laravel PHP, and NodeJS
• Successfully installed Linux servers and virtualized environments using Docker, Hyper-V, and Amazon Web Services
• Designed and implemented PHP web application, streamlining high-server traffic resource configuration and allocation

Bachelor of Science - Information Technology - Occidental Mindoro State College (2019)