Nova Junalie Torres

Detail-oriented professional with experience in client services and transaction management. Skilled in delivering exceptional customer support, processing transactions accurately, and collaborating with cross-functional teams to ensure operational efficiency. Recognized for strong communication, analytical skills, and a commitment to accuracy, compliance, and client satisfaction.

Transaction Specialist III - Team Leader at Aumni a J.P.Morgan Chase & Co. (2022-10 – 2026-03)

• Reviewed high-volume transactions with strong attention to detail, identifying discrepancies and implementing corrective actions to minimize errors.
• Ensured data integrity by verifying completeness and validating information against established guidelines and documentation.
• Supervised a team by assigning tasks, monitoring productivity, and ensuring deadlines and performance targets were met.
• Provided coaching and constructive feedback to improve team accuracy, efficiency, and overall performance.
• Conducted quality checks on processed data to ensure accuracy, consistency, and compliance with company standards before submission

Client Service Administrator at Elka Asenso Outsourcing Inc. (2026-04 – 2026-07)

• Provided administrative support to Australian financial advisers and their clients.
• Prepared client reports, correspondence, and financial documentation with accuracy.
• Processed applications and maintained client records in compliance with service standards.
• Liaised with fund managers, insurance provider, and other stakeholders to facilitate client requests.
• Managed client inquiries and delivered timely professional customer service.
• Coordinated with internal teams to ensure efficient workflow and timely completion of tasks.
• Maintained accurate records and supported daily operational and compliance requirements.

Bachelor of Elementary Education in Elementary Education – Cebu Technological University (2018-08 – 2022-08)