Margie Rose Gansubin
Detection Specialist III
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About
Customer-focused and detail-oriented professional with four years of experience supporting North American clients through real-time monitoring, clear communication, accurate documentation, and timely escalation of concerns. Skilled in problem-solving, record keeping, coordinating with team members, and following established procedures. Able to remain calm under pressure, manage multiple responsibilities, and handle confidential information.
Seeking to apply these transferable skills in a Customer Service Representative or Customer Support role.
Experience
Detection Specialist III - Stealth Monitoring
(2019-08 - 2023-08)
- Supported North American clients by monitoring live and recorded video feeds and identifying situations requiring attention.
- Communicated incident details clearly and promptly through reports and escalation channels.
- Maintained accurate records, logs, and reports while following established procedures and confidentiality requirements.
- Identified urgent situations and escalated concerns to the appropriate team members.
- Collaborated with colleagues to maintain service standards, meet operational expectations, and ensure consistent handovers.
- Managed time-sensitive tasks while maintaining accuracy, focus, and professionalism in a fast-paced remote work environment.
Education
Bachelor of Science - Criminology - Manuel S. Enverga University Foundation
