Call Center
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Personable and knowledgeable Information Technology graduate with over 8 years of experience assisting customers with various issues. Providing the best customer service experience to meet client's expectations and to build trust with their customers or users. I have experience in taking inbound, outbound calls and emails; following it up to the client to ensure that their issues are resolved fully.
I worked as a Technical Support in one of the known mobile brands and I was a Support Ambassador of the top vacation rental platform. Currently working as a Jr.
Dispatcher.
+Account : Toys “R” Us – Biggest Toy company in the U.S
-CSR (4 months) - pure inbound calls/sales
-Back office / Tier 2 (6 months) - blended (inbound, outbound and email)
-Subject Matter Expert (2 months) - assisting new representatives
-CSR (1 month) - pure inbound calls
-Operation Support specialist (5 years) - blended (inbound, outbound and email)
-TSR (1 year) - pure inbound calls
-CSR (1 month) - inbound and outbound calls
-Tier 1 (6 months) - blended (inbound, outbound, live chat and email)
-Tier 2 | Escalation Team (5 months)- blended (inbound, outbound, live chat and email)
Junior Dispatcher (Intogreat Solutions) Present - Pure outbound calls
+Account : Blacklane - High end Transportation in Germany that gives Transportation Services to respected dignitaries around the world whenever they are abroad.
-Graduated with honor
-Champion in Chess contest - Regional Division
-1st place in Dynamic Web Designing - 2014
-Certificate of Completion for Computer Hardware Seminar - 2013
-Best Capstone of the Year – 2014
-With Merit Award - 2014
-Graduated with honor
