Orlando Verdillo

Highly experienced and results-driven Resort and Hospitality Manager with over 20 years of progressive experience in hotel, resort, and food & beverage operations across the Philippines and international hospitality environments (including UAE). Proven expertise in managing large-scale resort operations, multi-outlet F&B services, staff leadership, guest relations, budgeting, and operational efficiency. Strong background in training and motivating teams, improving service quality, and ensuring profitability while maintaining excellent guest satisfaction standards.

Adaptable, detail-oriented, and capable of working under high-pressure environments with strong leadership and communication skills.

Resort Manager - Wonderland Paradise Resort - El Nido, Palawan

(2025-11)

• Oversee full resort operations including front office, housekeeping, F&B, maintenance, and security.
• Ensure high standards of guest service and operational efficiency.
• Coordinate department heads for daily operations and guest requirements.
• Monitor resort performance, staffing, and service delivery improvements.

Resort Manager / Freelance Consultant - Pili Beach Agmanic Corporation - Tablas Island, Romblon

(2024-11 - 2025-09)

• Managed overall resort operations and guest services.
• Implemented operational improvements for efficiency and cost control.
• Supervised staff performance and training programs.
• Ensured smooth coordination of F&B and accommodation services.

Duty Manager (Under US Government Program) - The Crib @ Mimosa Filinvest (4CS Manpower Agency) - Clark, Pampanga

(2024-02 - 2024-10)

• Monitored daily operational activities across departments.
• Ensured compliance with safety, security, and operational policies.
• Coordinated facility management, maintenance, and guest services.
• Handled administrative reporting and incident documentation.

General Manager / Consultant - Nadin Resort & Restaurant - Misamis Oriental, Mindanao

(2023-10 - 2024-01)

• Directed full resort and restaurant operations.
• Supervised staff hiring, training, and scheduling.
• Managed budgets, cost control, and revenue performance.
• Ensured compliance with service standards and guest satisfaction goals.

Food & Beverage Manager / Consultant - Queen Margarette Hotel - Lucena, Quezon

(2023-04 - 2023-11)

• Managed food & beverage operations and service standards.
• Coordinated banquet and restaurant functions.
• Developed SOPs and improved service efficiency.
• Monitored inventory, cost control, and staff performance.

Resort Manager / Consultant - A&A Garden Suites - Amadeo, Cavite

(2022-03 - 2023-03)

• Managed daily resort operations and guest services.
• Supervised housekeeping, F&B, and front office departments.
• Ensured cleanliness, maintenance, and operational readiness.
• Implemented guest satisfaction improvement initiatives.

General Manager; Resort Manager; Operations Manager; Resort Supervisor - Punta de Fabian Resort Inc. - Baras, Rizal

(2012-09 - 2022-01)

General Manager (May 2019 – January 2022); Resort Manager (May 2016 – May 2019); Operations Manager (March 2013 – April 2016); Resort Supervisor (September 2012 – March 2013).

• Managed overall resort operations and departmental coordination.
• Supervised and trained staff across all departments.
• Controlled budgets, expenses, and financial performance.
• Ensured high-quality guest experience and service standards.
• Scheduled staff duties and managed workforce welfare.
• Maintained cleanliness, safety, and operational compliance.

F&B Captain Waiter / Assistant Supervisor - Puerto Del Sol Beach Resort & Hotel Club - Bolinao, Pangasinan

(2010-05 - 2012-08)

• Supervised dining operations and service staff.
• Managed inventory of food, beverages, and supplies.
• Handled guest complaints and ensured service quality.
• Assisted in staff training and scheduling.

Operations Management / Assistant Restaurant Manager - Emirates International Restaurant LLC – Chili’s, Mall of the Emirates - Dubai

(2006-07 - 2010-04)

• Assisted in restaurant operations and staff supervision.
• Conducted training and performance evaluation programs.
• Developed service strategies and training materials.
• Ensured compliance with brand standards and customer service excellence.

F&B Waiter / Banquet Waiter - Makati Shangri-La Hotel - Makati City

(2004-03 - 2006-03)

• Provided high-level guest service in fine dining and banquet operations.
• Ensured food & beverage service standards were met.
• Assisted in mise-en-place and banquet preparation.
• Handled guest inquiries and service requests professionally.

Service Crew - Mister Donut - Makati City

(2002-08 - 2003-12)

• Assisted in food preparation and customer service.
• Maintained cleanliness and operational standards.
• Supported daily store operations.

Bachelor of Science - Tourism Management - Lyceum of the Philippines

Vocational - Computer Programming - STI College

Athlete of the Year - Cabucbucan High School, Nueva Ecija

Cabucbucan Elementary School