Paul Eidelbert Catindig
Customer Service professional with 2.5 years of experience in high-volume environments
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About
Customer Service professional with 2.5 years of experience in high-volume environments, including 1 year as a Subject Matter Expert (SME). Technical-minded BSIT graduate skilled in troubleshooting, team coaching, and improving customer satisfaction metrics.
Experience
Customer Service Representative / Subject Matter Expert - Teleperformance - Baguio City
(2025-04)
Subject Matter Expert (1 year): Acted as the primary point of contact for floor support, assisting agents with complex technical escalations and policy inquiries.
- Conducted weekly huddles and side-by-side coaching sessions
- Managed multi-channel inquiries (phone, chat, email), resolving technical issues and billing disputes
Customer Service Representative - Teleperformance - Baguio City
(2023-12 - 2025-04)
- Provided end-to-end support for customers, consistently meeting or exceeding monthly KPIs for productivity and quality
- Maintained a high level of product knowledge to provide accurate information regarding services and technical specs
Education
Bachelor of Science in Information Technology - Information Technology - Pangasinan State University – Urdaneta City (2023)
