Paul Mark Arriola
Customer Experience | Sales | Account Management Professional
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About
Results-driven professional with 9 years of experience in telecommunications, retail, sales, collections, and account management. Experienced in building strong client relationships, addressing concerns, and creating positive service experiences—strong communication, problem-solving, and sales skills with focus on client satisfaction and business growth.
Experience
Customer Service Advisor I - Concentrix Philippines
(2024-12 - 2025-06)
- Respond to inquiries through phone, email, and chat.
- Resolve concerns and update account records accurately.
Recovery Solution Officer - Alorica Philippines
(2024-06 - 2024-12)
- Arranged payment plans for overdue accounts.
- Reviewed financial situations and discussed repayment options.
Retail Specialist - Acquiro Solutions & Tech Inc. – GoGoRo Philippines
(2023-09 - 2024-02)
- Explained products and available services to clients.
- Recorded account details and transactions accurately.
Client Advisor - Noble House Distribution Enterprise Inc. (Kenzo Paris)
(2022-12 - 2023-06)
- Recommended products based on client preferences.
- Contributed to sales goals and store presentation.
Key Account Manager - Source Telecommunications Inc.
(2019-11 - 2022-06)
- Oversaw corporate and SMB accounts.
- Identified opportunities to strengthen partnerships.
Retail Sales Specialist - Globe Telecommunications Inc.
(2018-03 - 2019-10)
- Answered account concerns and post-sales inquiries.
- Processed applications and service transactions.
Retail Sales Associate - UNIQLO Philippines
(2017-03 - 2018-01)
- Promoted products and created a positive shopping experience.
- Organized merchandise and stock displays.
Business Development Officer - Personal Collection Direct Selling Inc.
(2016-08 - 2017-02)
- Conducted recruitment activities and business orientations.
- Helped identify opportunities for market growth.
Sales Consultant - All Phones Philippines Inc. (Taodharma Inc.)
(2015-03 - 2016-08)
- Reached sales targets through product recommendations.
- Assisted daily branch operations and inventory tracking.
Customer Solutions Officer - Smart Communications Inc.
(2010-01 - 2014-12)
- Guided clients on telecom services and applications.
- Addressed inquiries and promoted suitable plans.
Sales Training Assistant - Boardwalk Business Ventures Inc.
(2008-01 - 2010-12)
- Coordinated recruitment and training activities.
- Organized seminars and tracked account engagement.
Education
AB Mass Communication - Broadcasting - Centro Escolar University (2008)
