Shean Ginoy

Recent IT graduate with hands-on experience in network troubleshooting, system maintenance, and user support across hospital and academic environments. Proven ability to resolve technical issues efficiently, document complex processes, and collaborate with senior engineers to maintain high system uptime.

Network and System Section Intern - Asia Pacific Medical Center – Aklan Inc. - Kalibo, Aklan

(2026-01 - 2026-05)

• Performed root cause analysis and deployed system patches for clinical applications, maintaining 99.9% uptime for mission-critical medical systems.
• Collaborated with senior engineers to monitor and secure hospital IT infrastructure, ensuring uninterrupted clinical and administrative operations.
• Authored standardized technical documentation for recurring network faults, reducing average troubleshooting time for junior staff by ~20%.
• Delivered on-site and remote user support, promptly resolving technical issues and guiding software installations for clinical end-users.
• Maintained asset management records for hardware and software, ensuring regulatory compliance and accurate inventory tracking.

Student Assistant - Internet Laboratory, Garcia College of Technology - Kalibo, Aklan

(2023-12 - 2024-10)

• Provided Tier-1 and Tier-2 technical support to over 100 students and faculty, resolving complex network connectivity issues in real-time.
• Enforced laboratory security policies by monitoring user activity, preventing unauthorized software installations, and ensuring cybersecurity compliance.
• Authored technical documentation for common support issues, enabling faster resolutions and improving overall helpdesk efficiency.
• Managed inventory and asset logs for laboratory equipment, ensuring 100% accurate tracking of hardware and software resources.

Bachelor of Science - Information Technology - Garcia College of Technology (2026-07)