Trisha Monsales
Results-driven professional with strong communication, customer service, and administrative skills, seeking to contribute to organizational success while developing new skills and
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About
Results-driven professional with strong communication, customer service, and administrative skills, seeking to contribute to organizational success while developing new skills and advancing professionally.
Experience
Customer Service Representative at Taskus (2025-10 – Present)
For Learning Management System Account - Provided technical and customer support for a Learning Management System (LMS), assisting users with enrollment, payment, account access, platform navigation, and feature-related concerns while resolving issues accurately and efficiently.
Back Office - Content Moderator at Taskus (2025-10 – Present)
Reviewed user-generated content and reports for policy compliance, helping maintain a safe and appropriate online environment.
Customer Engagement & Sales Specialist at E Management Agency (2024-06 – 2025-08)
Managed content creation, fan engagement, and customer service while driving sales to meet daily quotas. Promoted exclusive content and stayed updated on trends to keep content relevant, engaging, and revenue-generating.
Customer Support Representative at TTEC Philippines (2022-09 – 2024-07)
As a customer support representative for a luxury luggage brand, my main duties included handling inquiries, processing orders, resolving issues and complaints, processing returns and refunds and warranty claims, and tracking the status of orders for customers.
Customer Care Representative at Teleperformance Philippines (2020-12 – 2021-12)
Hospitality Account - Managed hotel reservations, cancellations, and booking modifications, while handling guest concerns, escalations, and membership system inquiries. Resolved complex customer issues while maintaining accuracy, service quality, and daily performance targets.
Admin/ HR Assistant at Batino Law Office (2018-08 – 2020-09)
Supported recruitment and HR operations, including applicant screening, shortlisting, interview coordination, candidate communication, HR documentation, and employee records. Also handled payroll/cash flow encoding and administrative tasks.
Human Resource Intern at Kooapps Philippine Corporation (2022-03 – 2022-07)
Supported end-to-end recruitment by sourcing, screening, and shortlisting applicants, coordinating interviews, communicating with candidates, and conducting initial interviews. Also assisted with employee engagement activities, timekeeping, and HR records.
Front Desk Receptionist/ Admin Staff at Paranaque City Hall - Treasury Department (2017-12-04 – 2017-12-15)
Senior High School Immersion Program - My responsibilities for this role was checking employee attendance, undertime, and tardiness, as well as organizing clerical records and issuing cedulas. Additionally, I provided directions to visitors, answered inquiries from employees and others, and assisted people with their needs.
Education
Bachelor of Science in Business Administration in Human Resource Management – Polytechnic University of the Philippines - Taguig Branch (2018 – 2022)
Senior High School in Accountancy, Business, and Management Strand – Paranaque National High School - Main (2016 – 2018)
