Puerto, Krislyn N.

I am an individual seeking opportunities in the BPO industry. I have a background in teaching which I believe could benefit the customer service role. My experience in communicating ideas to students and addressing their concerns has honed my ability to effectively listen, empathize, and provide clear solutions. I am excited about the prospect of leveraging these skills to deliver exceptional customer experiences and contribute to the success of your organization.

Customer Care - Messaging - Concentrix

(2025-08)

• Responsible for assisting customers with placing orders, selecting the best plans and promotions, and ensuring a smooth and accurate purchase experience.
• Expertly handle billing inquiries and customer concerns, clearly explaining charges, adjustments, and account details.
• Provide technical support for devices and network services, troubleshooting connectivity and performance issues to maintain reliable service.

Patient Support Specialist - ContactPoint360

(2024-10 - 2025-02)

• Help resolve patients' issues in completing the health test.
• Assist patients in scheduling at-home pick up or drop offs.
• Answer calls about the product's FAQs and reaches out to patients about their provider's prescriptions.

ESL Tutor - Bridge Culture Inc.

(2022-03 - 2024-10)

• Conduct English classes to clients with varying ages and attitudes.
• Guides students in their reading, writing, and speaking skills.
• Understand students' learning behaviors and attitudes.

Bachelor of Arts in English Language - English Language Studies as Discipline - Cebu Technological University - Main Campus (2021 - 2025)