Jordan

Customer Support

Talent

Cebu CityMember since October 10, 2026

Strong organizational and multitasking abilitiesTime-managementVerbal and written communication skillsBasic computer literacy and typing proficiencyCustomer service and interpersonal skillsAbility to work independently and as part of a team

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Strong organizational and multitasking abilitiesTime-managementVerbal and written communication skillsBasic computer literacy and typing proficiencyCustomer service and interpersonal skills

About

Customer Service and Technical Support Professional with extensive BPO experience. Skilled in troubleshooting, issue resolution, customer communication, and navigating multiple systems and platforms. Adaptable, reliable, and committed to delivering excellent customer service.

Experience

Technical Support at Google (2019-08 – 2026-07)

Provided technical support and troubleshooting for customer concerns.
Diagnosed issues and guided customers through effective solutions.
Used multiple systems to research accounts and document interactions.
Explained technical information clearly to customers with varying skill levels.
Adapted to changing tools, procedures, and support processes.

Customer Support at Amazon (2018-08 – 2019-07)

Handled customer inquiries and concerns with professional, timely support.
Assisted with account, order, product, and service-related issues using support systems.
Researched account details to identify appropriate solutions and resolutions.
Accurately documented customer interactions while following established procedures.

Customer Service Representative at Sprint (2017-06 – 2018-07)

Delivered professional customer service through clear communication and active listening.
Handled inquiries, concerns, and service requests efficiently.
Used internal systems to manage customer information and document interactions.
Resolved routine issues while following established procedures.