Rachel Ann Razon

I am a highly professional proven ability to handle multiple task effectively and efficiently in fast-paced environment. Recognize by taking proactive approach to idntifying and addressing issues and with focus on optimizing processes and supporting team goals and objectives. Expertise in data entry, customer service and organizational tasks.

Brings fresh perspective and strong commitment to quality znd success, known for reliability and adaptability with swift capacity to learn and apply new skills. Skilled in conflict resolution, problem solving and delivering exceptional customer service and committed to providing a positive customer experience.

Documentation Specialist I

(2022-04)

• Created and edited user guidelines, process documents, emails to onshore and customer, and SOPs to ensure accuracy and clarity.
• Monitored and maintained documentation to ensure compliance with the regulatory requirements of the destination.
• Coordinated with development teams to ensure documentation accuracy and productivity.

Country Builders Bank

(2018-07 - 2020)

• Assisted customers with the opening, closing and maintenance of accounts and provided information about products and services.
• Resolved customer complaints. Developed strong relatinships with customers by providing excellent customer service.
• Provided support to other colleagues durng peak times

Bachelor of Science - Business Administration - Rizal Technological University (2008 - 2016)

Elementary and High School - Colegio De Sta. Ana (1996 - 2008)