Rafael Aligui
Fresh BSIT graduate with hands-on experience in IT technical support
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About
Fresh BSIT graduate with hands-on experience in IT technical support, computer troubleshooting, hardware and software installation, and freelance computer repair services. Knowledgeable in Microsoft Office, Windows installation, printer troubleshooting, CCTV installation, and basic networking. Passionate about solving technical problems and providing reliable IT support while continuously learning new technologies.
Experience
Freelance IT Technical Support at Self-Employed (2023-01 – Present)
- Diagnosed and resolved hardware and software issues for desktop and laptop computers.
- Installed and configured Windows operating systems, drivers, and essential software.
- Performed computer maintenance, upgrades, and troubleshooting.
- Assisted clients with virus removal, system optimization, and basic networking issues.
- Provided technical support and user guidance for various computer-related concerns.
IT Technical Support Trainee at Toledo City Water District (2025-06 – 2025-10)
- Assisted in computer troubleshooting and software installation.
- Organized digital files and records for efficient access.
- Provided basic technical support to staff and users.
- Installing CCTV and fixing Printers
- Developed a simple front-end website
Education
Bachelor of Science in Information Technology in Information Technology – Consolatrix College of Toledo City, Inc. (2022-01 – 2026-12)
Senior High School Diploma in Computer Systems Servicing – Bato National High School (Senior) (2020-01 – 2022-12)
