Mark Santos
Fresh BSIT graduate with hands-on OJT experience in technical support and network assistance
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About
Fresh BSIT graduate with hands-on OJT experience in technical support and network assistance. Knowledgeable in troubleshooting hardware, software, and basic network-related issues, with strong problem-solving and communication skills. Eager to apply technical knowledge in providing reliable customer support, learning new software products, and assisting users in resolving technical concerns.
Experience
IT Support / Technical Support & Network Assistant at Bureau of Internal Revenue (BIR) (2026-03 – 2026-06)
- Provided technical support and troubleshooting for hardware, software, printer, and network-related issues, assisting users in resolving day-to-day IT concerns.
- Performed Windows installation, software installation, PC configuration, hardware replacement, and preventive maintenance to maintain computer functionality.
- Configured and troubleshot IP addresses, LAN connections, routers, switches, and other network equipment to address connectivity issues.
- Created and terminated LAN cables and assisted with basic network setup and maintenance.
- Conducted network monitoring and assisted in troubleshooting connectivity and network equipment issues.
- Supported user account setup, remote troubleshooting, and technical assistance for staff.
- Assisted with computer inventory and IT equipment management, keeping records of available hardware and equipment.
- Worked with Cisco networking equipment and CCTV/network infrastructure as part of IT and network support activities.
- Documented technical issues, troubleshooting steps, and solutions.
Education
Bachelor of Science in Information Technology in Information Technology – STI College Muñoz-EDSA (2022 – 2026-07)
Senior High School in STEM Strand – University of the East (2018 – 2020)
