Mark Santos

Fresh BSIT graduate with hands-on OJT experience in technical support and network assistance. Knowledgeable in troubleshooting hardware, software, and basic network-related issues, with strong problem-solving and communication skills. Eager to apply technical knowledge in providing reliable customer support, learning new software products, and assisting users in resolving technical concerns.

IT Support / Technical Support & Network Assistant at Bureau of Internal Revenue (BIR) (2026-03 – 2026-06)

• Provided technical support and troubleshooting for hardware, software, printer, and network-related issues, assisting users in resolving day-to-day IT concerns.
• Performed Windows installation, software installation, PC configuration, hardware replacement, and preventive maintenance to maintain computer functionality.
• Configured and troubleshot IP addresses, LAN connections, routers, switches, and other network equipment to address connectivity issues.
• Created and terminated LAN cables and assisted with basic network setup and maintenance.
• Conducted network monitoring and assisted in troubleshooting connectivity and network equipment issues.
• Supported user account setup, remote troubleshooting, and technical assistance for staff.
• Assisted with computer inventory and IT equipment management, keeping records of available hardware and equipment.
• Worked with Cisco networking equipment and CCTV/network infrastructure as part of IT and network support activities.
• Documented technical issues, troubleshooting steps, and solutions.

Bachelor of Science in Information Technology in Information Technology – STI College Muñoz-EDSA (2022 – 2026-07)

Senior High School in STEM Strand – University of the East (2018 – 2020)