Rafaela Landicho

Proactive and adaptable professional with strong communication and problem-solving skills. Works well in dynamic environments and values collaboration, professionalism, and continuous growth. Aims to contribute positively and add value to both team and organizational success.

Marketing Assistant at Chailease Berjaya Finance Corporation (2026-06 – 2026-06)

• Assisted the Marketing Officer with day-to-day administrative and marketing tasks
• Encoded and processed loan application data accurately and efficiently
• Prepared, organized, and maintained sales reports and related documentation

Customer Service Representative — Guest Relations at IHG Hotels & Resorts (2023 – 2026)

• Managed high-volume guest concerns through written communication with timely and effective resolution
• Handled billing disputes and complex service recovery cases with professionalism and accuracy
• Strengthened guest satisfaction and loyalty through empathetic and solution-focused responses

Customer Service Representative — IHG One Rewards Program at IHG Hotels & Resorts (2022 – 2023)

• Assisted customers with loyalty program inquiries via email support
• Resolved account issues, points concerns, and program-related questions efficiently
• Delivered clear, accurate, and professional written communication aligned with company standards

Clothes Retailer (2017 – 2020)

• Provided customer service and assisted customers with product selection
• Handled cash transactions and maintained organized merchandise displays
• Supported daily store operations and sales tracking

Bachelor of Secondary Education in English – Pamantasan ng Lungsod ng Maynila (2021 – 2025)

Bachelor of Science in Business Administration in Marketing Management – Emilio Aguinaldo College – Manila (2019 – 2020)

Sports Track – Emilio Aguinaldo College – Manila (2017 – 2019)

– Jose Abad Santos High School (2013 – 2017)