Wilnelane Cabu-al

Detail-oriented Administrative Professional and Account Associate with over 6 years of experience across finance operations, customer engagement, and office management. Proven track record in streamlining records, processing accounts payable/receivable, managing CRM platforms, and maintaining high resolution rates. Adept at multi-channel client support and cross-departmental coordination to optimize workflow efficiency.

Account Associate - GAP PSP Technologies LLC - Business Bay, Dubai, United Arab Emirates

(2026-02 - 2026-07)

• Managed Accounts Payable and Receivable, ensuring accurate coding, invoicing, and timely payment processing.
• Verified accounting statements and cross-matched customer orders with invoices to minimize financial discrepancies.
• Developed improved procedures to streamline manual account reconciliation tasks and compile structured financial records.

Ticketing Associate / Account Associate - NETL BPO Services Inc. - Alabang, Muntinlupa City

(2025-02 - 2026-01)

• Handled 50+ inbound and outbound inquiries daily across phone, email, and in-person channels.
• Processed ticket orders, exchanges, and refunds with a 98% accuracy rate, achieving a 95% first-contact resolution rate.
• Maintained database compliance and security for over 1,000 active customer accounts.
• Generated daily and weekly sales reports, collaborating with marketing teams on campaigns that drove a 25% increase in ticket sales.

Encoder / Customer Service Associate - NewWave Infotech Philippines Inc. - Ecocentrum, Southwoods

(2024-01 - 2024-09)

• Executed high-volume data entry, optimized digital filing systems, and managed client relations in China.
• Managed executive calendars, travel arrangements, inventory logs, and interdepartmental communications.
• Led training initiatives for new hires by developing onboarding materials and facilitating system walk-throughs.

Administrative Staff/ Credit and Collection Staff - Rupra Marketing Inc. / Praferosa Group of Companies - Biñan, Laguna

(2022-11 - 2024-01)

• Oversee end-to-end Accounts Receivable (AR) tasks, including invoice tracking, collection notices, aging reports, and system encoding.
• Managed senior leadership scheduling, office inventory, and general document routing.

Dental Assistant - Vera Dental Clinic - San Pedro, Laguna

(2022-03 - 2022-08)

• Assisted dental procedures, maintained sterilization protocols, and managed patient charts.
• Handled front-office tasks including appointment scheduling, patient records, and email inquiries.

Freelance Project Assistant / Administrative Coordinator - Kitland Construction Services - San Pedro, Laguna

(2019-12 - 2021-11)

• Managed daily administrative functions, client proposals, subcontractor communications, and project documentation.
• Administered HR and payroll operations, including bonus calculations and benefits management.

Dental Assistant - Pastera Dental Clinic - San Pedro, Laguna

(2018-01 - 2019-07)

• Supported dental procedures by anticipating provider needs and maintaining strict instrument sterilization standards.
• Recorded accurate patient treatment histories, logged vital signs, and provided post-treatment guidance.

Dental Hygiene - National University College of Dentistry (2021)

Senior High School Diploma - STEM Track - Colegio de San Pedro (2018)