Rakii Rude

I have over 3 years of experience in roadside assistance, handling customer calls for towing, jump-starts, and other roadside services. I also used Google Maps to locate customers and identify their coordinates. More recently, I worked in POS technical support, troubleshooting POS terminals and assisting business customers with technical issues. I have strong customer service, communication, and problem-solving skills.

Team Leader - OneBPO Company - Iloilo

(2022-06 - 2026-09)

• Monitor and maintain the monthly attendance tracker.
• Provide support and assistance to team members.
• Handle and resolve escalated customer calls.
• Supervised and managed a team of 13 technical support representatives, ensuring that excellent customer service was provided to all customers.

Customer Service - Teletech Company - Iloilo

(2022-01 - 2022-05)

• Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries.
• Utilized problem-solving skills to quickly and effectively resolve customer complaints.
• Handled customer inquiries via phone, email, and live chat in a professional and courteous manner.

Customer Service - WNS Iloilo - Iloilo

(2018-01 - 2019-02)

• Assisted customers with product selection, product orders, and product returns.
• Demonstrated strong interpersonal skills by building relationships with customers and providing excellent customer service.
• Maintained a high level of customer service standards and provided an exceptional customer experience.

Bachelor of Science - Tourism - JBLMFMU (2006-06 - 2009-08)