Ralph Anthony Gabinete

Network Engineer with proven experience in enterprise network implementation, operations, and multivendor environments. Seeking a role where I can contribute to building secure, scalable, and high-performing network infrastructures while continuously enhancing my expertise in routing, switching, wireless, cloud technologies, and automation

Network Engineer at Accenture (2025-03 – Present)

• Acts as the Network Operations Center (NOC) for Ampol Australia and FedEx's Global Network Infrastructure, proactively monitoring and ensuring the stability of LAN/WLAN/WAN connections across thousands of sites worldwide.
• Provides support for network related requests and resolves incident tickets within SLA
• Manage real-time alerts triggered by the monitoring system and ensure timely escalation and resolution.
• Engage with service providers, vendors, and other departments to isolate and resolve faults.
• Collaborates with on-site technicians or field engineers to support physical repairs and confirm service restoration.

Sr. Technology Engineer at Trends and Technologies, Inc. (2022-06 – 2025-01)

• Primarily involved in the Network Project Implementation; configuring network devices to align with the agreed-upon design, ensuring seamless integration into the client's existing network environment.
• Conduct thorough testing of the implemented network to verify its performance and reliability. Addressing and resolving any issues that arise during testing.
• Coordinating with other teams or stakeholders involved in the project. Ensuring that the project stays on track, adheres to the timeline, and meets the client's expectations.
• Ongoing support to the client after the project is completed, assisting with any network-related issues, and providing prompt resolution.
• Creating comprehensive reports of the implemented network, including Asbuilts, diagrams, configurations, and other implementation/support documentation.

Software Support Specialist II at NCR Corporation (2019-10 – 2022-06)

• Provided technical support for NCR products and services in a high-volume helpdesk environment.
• Handled customer inquiries professionally, identified need, and escalated issues when necessary.
• Ensured customer satisfaction through timely resolution and clear communication
• Documented recurring issues and solutions to enhance support efficiency and knowledge base.

Bachelor of Science in Computer Engineering – Fullbright College (2010 – 2015)