Jay-Jay Asoy

Professional with strong background in IT Technology and Network troubleshooting. Skilled in diagnosing and resolving network issues, managing networks connectivity and providing exceptional customer service. Known for effective team collaboration, adaptability, delivering results in fast-paced environments.

Proficient in various network configurations and IT Service management tools. Reliable and flexible, ensuring seamless network operations and user satisfaction. Detail-oriented, organized and meticulous employee.

Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

ENVIRONMENTAL SAFETY OFFICER - PEPSI-COLA PRODUCTS PHILIPPINES INC. - Dumoy Proper Davao City

(2021-05 - 2022-07)

• MONITORING OF CONTROL CIRCUITS
• CHECK DAILY THE MACHINES PERFORMANCE
• SUPERVISED WORKERS IN PRODUCTION AREA AND SERVICE AREA
• NAVIGATE REPORTS FROM EACH DEPARTMENT
• CREATE REPORTS FOR WORKERS NEED TO IMPLEMENT AS SAFETY PROTOCOL
• ATTENDING SEMINARS THAT HELD ON COMPANY BY OSH
• MONITORED COMPLIANCE WITH ENVIRONMENTAL AND SAFETY REGULATIONS
• CONDUCTED AIR, WATER, OR NOISE POLLUTION MONITORING ACTIVITIES
• RECORDED AND REPORTED ENVIRONMENTAL INCIDENTS AND SAFETY CONCERNS
• PERFORMED ROUTINE CHECKS OF FIRE EXTINGUISHERS AND SAFETY EQUIPMENT
• HELPED DEVELOP ENVIRONMENTAL SUSTAINABILITY INITIATIVES IN THE WORKPLACE
• CONDUCTED TOOLBOX MEETINGS REGARDING ENVIRONMENTAL AND SAFETY PRACTICES
• PREPARED SAFETY SIGNAGES AND ENVIRONMENTAL AWARENESS MATERIALS
• CONDUCTED WORKPLACE ENVIRONMENTAL INSPECTIONS TO IDENTIFY SAFETY HAZARDS

DESKTOP SUPPORT ENGINEER - SUTHERLAND GLOBAL SERVICES - Quirino Jacinto Extension Davao City

(2022-08 - 2023-12)

• COMPUTER HARDWARE ISSUES & SOFTWARE TROUBLESHOOTING
• ASSISTING ALMOST 3,000 EMPLOYEES ONSITE & WORK at HOME SETUPS
• HARDWARE ISSUES & SOFTWARE TROUBLESHOOTING DESKTOPS REPAIR – PSU, RAM, PROCESSOR, MOTHERBOARD
• WINDOWS INSTALLTION (IMAGE UNIT'S / DESKTOP)
• NETWORK PROBLEMS, CONFIGURATIONS, VLAN'S, VOIP
• DATA CENTER – MAINTAIN CONNECTIVITY, PATCH CABLES PROPERLY, TRACING DEAD PORTS
• TROUBLESHOOTING SOFTWARES BY REMOTE TO (WORK AT HOME AGENTS, SUPPORTS, MANAGERS)
• PHYSICAL WORKS (SEAT ACTIVATIONS, ALLOCATIONS, PHYSICAL TRANSFER-DESKTOP SETS)
• GATHERING CRITICAL ISSUES (VLAN, TRACERT, BYPASS NETWORK, TOOLS)
• PROVIDING A SUPPORT TO THE CLIENTS & VISITORS
• ATTENDING GLOBAL MEETINGS FOR CRITICAL, DOWNTIME, INCIDENTS (TOOLS, APPS, LINKS, SERVERS)
• TICKETING SYSTEM – SOLVING EACH TICKETS CREATED, CLOSING TICKETS MAINTAIN TICKETS SLA'S SCORE

IT TECHNICAL SUPPORT SPECIALIST I - OFFICEPARTNERS 360 INC. - Damosa IT Park Diamond Tower Lanang Davao City

(2024-01 - 2026-06)

• ASSISTING ALMOST 5,000 EMPLOYEES ONSITE & WORK FROM HOME SETUPS
• COMPUTER HARDWARE ISSUES & SOFTWARE TROUBLESHOOTING
• DESKTOPS REPAIR – PSU, RAM, PROCESSOR, MOTHERBOARD WINDOWS
• INSTALLTION (IMAGE UNIT'S / DESKTOP)
• NETWORK PROBLEMS, CONFIGURATIONS, VOIP
• VLAN CONFIGURATIONS – CHANGE VLAN
• ACTIVE DIRECTORY, ENDPOINT CENTRAL, FALCON HOST / CROWDSTRIKE FOR INVESTIGATION
• DATA CENTER – MAINTAIN CONNECTIVITY, PATCH CABLES PROPERLY, TRACING DEAD PORTS
• TROUBLESHOOTING SOFTWARES BY REMOTE TO (WORK AT HOME AGENTS, SUPPORTS, MANAGERS)
• GATHERING CRITICAL ISSUES (VLAN, TRACERT, BYPASS NETWORK, TOOLS)
• COMMUNICATING OTHER TEAMS IF DOWNTIME / CRITICAL ISSUE OCCURS
• PROVIDING A SUPPORT TO THE CLIENTS & VISITORS
• ATTENDING GLOBAL MEETINGS FOR CRITICAL, DOWNTIME, INCIDENTS (TOOLS, APPS, LINKS, SERVERS)
• TICKETING SYSTEM – SOLVING EACH TICKETS CREATED, PROPER HANDLING TICKETS TO MAINTAIN SLA'S SCORE

Bachelor of Science - Electrical Engineering - University of SouthEastern Philippines – USEP Campus (2010-08 - 2013)

Bachelor of Science - Industrial Technology - University of SouthEastern Philippines – USEP Campus (2016-08 - 2020-07)

Secondary Education - Daniel R.

Aguinaldo National High

School (2007 - 2010)

Primary Education - R.C Quimpo Elementary School (2001 - 2007)